Workplace Innovator Podcast | Enhancing Your Employee Experience

Carol Sanford is an award-winning business educator, Summit Producer, podcaster, and author. Her books are required business school reading at Stanford and Harvard. For 40 years she’s collaborated with clients to develop people to realize their inherent capabilities. Mike Petrusky asks Carol about her new book “No More Feedback: Cultivate Consciousness at Work” and why those that know her say she is "a contrarian in the best sense of the word...someone totally unseduced by popular opinion or standard practice". Mike and Carol discuss what motivates human beings to connect with the mission of their organization, allows them to become self-governing, and ultimately leads organizations toward success. Elevating employee experience is now the responsibility of every workplace leader, and Carol shares her thoughts on why we must clear the slate of “best practices” if we are to achieve great things in the future of work! Learn more about Carol: https://carolsanford.com/ Buy the book “No More Feedback: Cultivate Con

In May 2019, a group of forward-thinking workplace leaders gathered in New Orleans for “The Big Easy Workplace Summit”, the iOFFICE User Conference 2019! Mike Petrusky was the MC (and DJ) for a two-day event that featured keynote addresses from Mark Peterson of iOFFICE, Kay Sargent of HOK, Todd Hutton of JLL, Kanav Dhir of VergeSense, and Kate Lister of Global Workplace Analytics. They shared insights around industry trends and technologies while mapping out the future of the workplace. Listen to just some of the highlights from the conference and be inspired to be a Workplace Innovator! Register for the next iOFFICE Summit 2020: https://www.iofficecorp.com/2020-workplace-experience-conference Listen to DJ Mike P.’s 2019 Summit Playlist on Spotify: https://open.spotify.com/playlist/3MoCdA9bwuRKtMFpYBZdD4 Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/ Share your thoughts with Mike via email: podcast@iOFFICECORP.com Learn more about iOFFICE’s workplace experience solutions: https://www

Andrew Mawson is leader and a founder of global workplace change consultants Advanced Workplace Associates (AWA). From a general management career in the IT industry, his unrelenting curiosity for the transition to new models of work led to the founding of AWA in 1992. Since then he has worked with some of the world’s leading organizations on their journeys to explore and implement new forms of working. He is responsible for the development of AWA’s change processes and methodologies which have underpinned the behavioral transition of over 70,000 people to new models of work. Through a number of evidence-based studies, he has developed a unique understanding of the factors that propagate high levels of professional performance. These research initiatives have driven him to the door of neuroscience, which he now believes holds the key to managing change and creating multi-faceted, multi-sensory workplace experiences that enable people to be the best they can be. Mike Petrusky asks Andrew about AWA's plans for

Gordon Wright is the director of HOK’s global WorkPlace practice, a member of HOK's global Board of Directors and the firm's Management Board. HOK's WorkPlace practice comprises strategists, architects, designers, planners, analysts, and change managers who transform the "place" experience for organizations and their people around the world. Mike Petrusky asks Gordon about his vision for the future of the workplace as we adapt to new technologies and changes in our highly connected world. Gordon believes that the workplace is going through an evolutionary cycle and we are living in a digital revolution where the workplace must adapt to the accelerating pace in which technology is impacting organizations. Mike and Gordon agree that we must do more than just talk about trends in our industry by taking the lead with opportunities to not just build awareness, but implement the required changes in the built environment. On this episode, you will also get inspired to “be a workplace innovator” with a classic tune f

Rhonda Rezac is Senior Associate & Business Analyst at RSP, Chris Jones is Application Analyst & Developer at HealthPartners, and Michael Rossman is Chief Human Resources Officer for Hennepin County, MN. In May 2019, Mike Petrusky joined the Minneapolis – St. Paul Chapter of IFMA to broadcast a live webinar called “HR & IT: Your New Best Friends - The Rise of a New Role for Facility Managers”. With the introduction of new technologies impacting employee experience and tools using IoT in the workplace, facility managers must learn to work with colleagues in human resources and IT more than ever. Our panel discusses strategies for breaking down departmental silos and how you can find success as a workplace innovator in your organization! Connect with Rhonda on LinkedIn: https://www.linkedin.com/in/rhonda-rezac-senior-associate-fmp-4987837/ Connect with Chris on LinkedIn: https://www.linkedin.com/in/christopher-jones-24b796159/ Connect with Michael on LinkedIn: https://www.linkedin.com/in/michael-ro

Darlene Frantz, CFM, LEED AP is Executive Director of Corporate Real Estate & Facilities Management and Janel Abbass-O'Neill is a Senior Facilities Manager at ManTech in Washington, DC. Mike Petrusky asks Darlene and Janel to discuss some of the unique challenges and opportunities they have encountered while working for a major government services firm specializing in both federal and civilian defense and intelligence agencies. Living in today’s fast changing world of FM and CRE requires a team effort when executing successful strategies for site selection, lease negotiations, construction planning, and FM operations. Mike, Darlene, and Janel discuss the shifting expectations of employees and the type of space they want to see as the war for talent drives a people-first approach. Topics include government contracting versus the private sector, coworking as an option, SCIFs, and leveraging technology to deliver attractive workspaces. With two guests on this episode, we also get a double-dose of “podcast ka

Joseph Geierman is Director of Real Estate and Facilities at Troutman Sanders where he uses real estate as a tool to shape culture and productivity in the workplace. Mike Petrusky asks Joseph about the unique design considerations and strategies his team has implemented when planning the firm's regional office buildouts including their newly designed 230,000 square foot corporate headquarters office in Atlanta. Joseph discusses legal industry trends, workplace technology, and the challenge of competing for talent. As the legal profession continues to evolve, Joseph has continued to leverage his connections at IFMA and the Workplace Evolutionaries community to keep pace in a position that has changed dramatically over the past decade. Mike and Joseph also discover they have a shared interest in 80's new wave music leading to the first fully synth edition of "podcast karaoke"! Connect with Joseph on LinkedIn: https://www.linkedin.com/in/geierman/ Learn more about Troutman Sanders: https://www.troutman.com/ Join

Recorded LIVE at IFMA's Facility Fusion 2019! Based on more than 100 interviews, FM industry podcaster Mike Petrusky has discovered why top workplace thought-leaders agree that facility managers are uniquely qualified to take a leadership role in their organizations. Mike was joined on stage by Lena Thompson and Peter Ankerstjerne for the broadcast from Atlanta, GA during an educational session called "Who Will Take the Lead? How FMs Are Uniquely Qualified to Drive ROI Through Workplace Innovation”. Mike argued that FM professionals must prove their value by initiating strategies that drive collaboration across departments which lead to measurable outcomes in employee engagement and productivity using workplace experience strategies. For your condensed listening pleasure, here is an edit of the conversation that will help you to be a workplace innovator in your organization! Connect with Lena on LinkedIn: https://www.linkedin.com/in/lena-thompson-5b05a86/ Connect with Peter on LinkedIn: https://www.linkedin.c

Steve Smith, CFM, CFMJ, MFE, DCEP is Director of Physical IT Network at Arvest Bank in Arkansas where he serves in the critical role of managing systems operations for data center and home office facilities. Mike Petrusky asked Steve about trends in FM technology when they met in “Podcast Central” at NFMT 2019 in Baltimore. Steve and Mike agree that personal and professional development are essential for leaders and they share insights and inspiration based on the humility and gratitude they both have found in our facility management community. Steve discusses his views on the trends of connectivity and the rise of mobile technology and handheld devices in the workplace today. Mike believes that a strong foundation of operations is needed before we can create an environment where people can succeed and Steve concurs by recognizing that retention of employees is now part of the FM role. Mike and Steve also find time to explore authentic country music with this week’s edition of “Willie Nelson podcast karaoke”!

Stormy Friday is President of The Friday Group, an internationally recognized woman-owned facilities management consulting firm that generates customized solutions and strategies to current business issues and challenges. Stan Mitchell is CEO of Key Facilities Management International, the UK’s longest-established Facilities Management business and a globally-recognized FM pioneer. Mike Petrusky asks Stormy and Stan about how FM professionals can keep pace with the fast-changing world of the built environment where technology is having such a significant impact. They agree that we must all commit to being lifelong learners and continuing education at events like the NFMT 2019 Conference is essential. Stan and Stormy both played a role on the commission that helped to develop the ProFM, a training and credentialing program built to celebrate the diversity and growing roles of facility management. With a focus on asset management, risk management, business management, and operations and maintenance, ProFM is de

Christopher Walinski, CEA is Building Operations Manager at Munich Reinsurance America in Princeton, NJ, where he leads the team that oversees construction, maintenance, and sustainability. Mike Petrusky spoke with Chris live from "Podcast Central" in the Expo Hall at NFMT 2019 in Baltimore where they both had recently delivered educational sessions for the facility management community. Chris shares research about the science behind workspace design strategies and he believes that FMs have the opportunity and responsibility to make people comfortable and productive. When considering the complete lifecycle of a building, Chris says that 90% of costs are related to the people occupying the facility and therefore FMs must have a holistic view of the workplace and implement strategies that improve the value of every person working in the built environment. Since both Chris and Mike have roots in the great state of New Jersey, it’s not surprising that their discussion would lead to an episode of “Bruce Springstee

Cristina Herrera is Director of Change Management at Ted Moudis Associates in New York City where she leverages her understanding of human beings to deliver workplace strategy and change management services that help make a difference in people's lives. Mike Petrusky asks Cristina to share her inspirational story about how she came to the U.S. from Australia at a young age with a passion for encouraging others. She recognizes that by first building relationships and trust while understanding the wants and needs of others, we can use that insight to help people achieve success in the workplace. Cris believes that design is as tool that not only supports the overall business goals of a company, but can impact recruitment and retention if our workplaces reflect the values and mission of our organizations. Mike and Cris talk about technology and offer inspirational advice for listeners while they also invite us to join them at “Club Podcast Karaoke” with some 90’s dance music! Connect with Cris on LinkedIn: https

Michelle Fritsche is Director, Workplace Strategy & Planning at Regeneron Pharmaceuticals, Inc. and Daniel Castner is Principal at BAM Architecture Studio. In March 2019, Mike Petrusky joined Michelle and Dan to broadcast a webinar live from Hudson Loft in Irvington, NY, during a joint IFMA Chapter event with members from both IFMA Westchester County - Hudson Valley Chapter and IFMA NYC. The webinar was a presentation called "Powering the Changing Workplace with Flexibility" during which Michelle and Dan talked about the dynamic workplace and design strategies that Regeneron Pharmaceuticals has used to enable its rapid growth over the past decade. For your condensed listening pleasure, here is an edit of the conversation that will help you to be a workplace innovator in your organization! Connect with Michelle on LinkedIn: https://www.linkedin.com/in/michellefritsche/ Connect with Dan on LinkedIn: https://www.linkedin.com/in/danielcastner/ Download the Full 1-Hour Webinar Recording with Michelle, Dan, and

As we celebrate 50 episodes of “The Workplace Innovator Podcast”, one theme has risen above all others during our conversations with dozens of corporate real estate and facility management leaders. Mike Petrusky reflects on key moments from the show and shares his excitement about the opportunity for workplace leaders to have a significant impact on employee experience and thereby deliver a measurable ROI for their organizations. Featuring awesome insights from industry thought-leaders Adam Stoltz, Chris Kelly, Lorri Rowlandson, John Parsons, Razia Ferdousi-Meyer, Jacob Morgan, Peter Ankerstjerne, Kate North, Kay Sargent, Steve Todd, Dusty Duistermars, and Melissa Marsh! Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/ Read Peter Ankerstjerne’s article on LinkedIn: https://www.linkedin.com/pulse/future-facility-management-bright-we-would-like-think-ankerstjerne/ REGISTER for the Next iOFFICE Webinar - “Who Will Take the Lead? LIVE from IFMA’s Facility Fusion”: https://www.iofficecorp.

Dan Ryan is Co-Founder and CEO of VergeSense, a San Francisco-based, Sensor-as-a-Service platform specifically designed for our commercial real estate and facility management world. Mike Petrusky asks Dan about how sensors can help workplace leaders manage space utilization for conference rooms and improve workplace experiences for building occupants, especially in an open office plan. Dan shares lessons from his journey with customers as they use data to make a workplace change or deliver action that will impact the employee experience. With a goal of going beyond dashboards to gain actionable insights when deploying workplace tech, Dan talks about leveraging the power of AI by using algorithms to help understand the vast amounts of data that have been gathered and combining that data from multiple sources to enhance and optimize building performance. Mike asks Dan to address the concerns about privacy and tracking in the workplace and they explore the need to build transparency and trust as you deploy new t

David Reynolds, CFM, FMP is a consultant for both FM-CONSULT-CREATE and the Global Facility Management Alliance while also serving as President of the IFMA Facility Management Consulting Council (FMCC) where he believes that facility managers play a part in every organizational strategy and objective that involves the built environment. Mike Petrusky asks David to describe the ways that FM continuously applies people, places, technologies and processes to the workplace and how the profession constantly develops knowledge, competencies, and methods. David says that FM has a key role in achieving enterprise business goals and outcomes and that success is measured by how well we work together, directing a variety of people and their responsibilities to follow a strategy where the business plan takes us. Mike and David discuss how FM consultants can help to identify and bring out the resources that improve the performance of an organization and develop teams so they work well together. They talk about plans for I

Robert D. Fox, AIA, IIDA, LEED AP is Managing Principal of FOX Architects and Publisher of "Work Design Magazine". He is an industry visionary, committed to serving as a trusted advisor to clients to ensure their strategic objectives are achieved while also contributing to our community through IFMA and the Workplace Evolutionaries. On February 14, 2019, Mike Petrusky joined Bob in Washington, DC, to broadcast a live webinar called "Beyond CRE & FM: How Space Delivers Value for Workplace Leaders". Mike and Bob talked about the open office plan, collaboration, and how space can drive value for corporations hoping to attract and retain top talent in today’s competitive marketplace. For your condensed listening pleasure, here is an edit of the conversation that will help you to be a workplace innovator in your organization! Connect with Bob on LinkedIn: https://www.linkedin.com/in/robert-d-fox-aia-iida-leed-ap-89a3586/ Download the Full 1-Hour Webinar Recording with Mike & Bob: https://www.iofficecorp.

Razia Ferdousi-Meyer is Managing Director, Global Leader of Real Estate & Business Administration at Ankura where she leverages her background in hospitality to create workspaces that support the vision and future needs of her organization. Mike Petrusky asks Razia to describe how workplace trends around amenities and culture help to meet the expectations and preferences of a diverse workforce. Razia believes that providing space for healthy and happy employees is a great opportunity for workplace leaders, but it also can be a big challenge. Her real world experiences have prepared Razia to help people be successful and do their best work while she encourages that we all be kind to each other in the workplace. Razia and Mike agree that we must invite and accept change to keep moving forward and they also share a love of Bollywood music, which leads to another fun episode of podcast karaoke! Connect with Razia on LinkedIn: https://www.linkedin.com/in/raziameyer/ Learn more about Ankura: https://ankura.com/

Rachel Casanova of Balansett and Bill Dowzer of BVN definitely understand the unique needs of law firms when it comes to workplace design and culture change. Mike Petrusky asks Rachel and Bill to share their ideas about workplace strategies that incorporate the different priorities and decision making processes at professional services companies. Often seen as the last bastion of the individual workspace, law firms want to service their clients with excellence, but may need to get in step with modern workplace design so they do not get disrupted by companies offering a less rigid approach or an exciting start up culture. Rachel and Bill explain that one size does not fit all and workplace leaders must seek to empower people to make choices to work in different ways while still coming together to collaborate. Attracting and retaining top talent at law firms is a priority, so Rachel and Bill explore how designing an architectural environment with transparency can create opportunities, impact culture, and drive

Cameron Christensen, CEFP, FMP is Associate Vice President of Facilities Management at The Juilliard School in New York City and the author of a new book called “Building T.E.A.M.S.: A Guide to Capital Needs Analysis”. Mike Petrusky asks Cam about the future of higher education facilities in the age of acceleration where the impact of technology will require FMs to adapt to their changing responsibilities while also balance the need to maintain existing infrastructure. With his involvement at the professional association, APPA, Cam shares research on a facility’s role in attracting students and creating a place where they can succeed. Mike asks Cam to tell the story of how he picked up the mantle of his father's work and finished the book he began about recapitalization planning and total cost of ownership modeling while also addressing the value of data and other elements that impact the built environment. In the end, Mike and Cam agree that facilities management is people management and they celebrate with