Gen Y Chronicles Podcast

GenYChron Ep. 0015 – Service culture wars: Germany and Austria vs. Canada - Gen Y Chronicles Podcast



Show summary On this week’s show, listen to us reminisce about our eyebrow-raising experiences with servers and cashiers in Germany, Austria and Canada. We compare two different service cultures and two different perspectives to see which one stands supreme. Prepare yourself for a mildly heated discussion! Show notes 0:50 - “It’s strange how the level of expectation for good quality service is pretty low” 1:34 - During one of my university lectures, our professor asked for a show of hands to see if we agreed or disagreed with American-style customer service 3:36 - Canadian restaurant servers vs. German servers 5:09 - The art of German restaurant billing: it may take multiple waves and shouts to get your server to bring you the bill so you can pay and leave 6:08 - In Canada, good tipping is expected, but in Germany it’s not obligatory 8:36 - Dare to return your food to the kitchen in Germany 10:00 - Germany’s cash culture vs. Canada’s card culture 12:18 - Watch out for those German ATM fees; they’ll s