Seen And Heard In Edmonton

Meet Tema Frank, an author, an Internet pioneer, and the creator of Frank Reactions, where she explores customer experience and customer service in the digital era. Tema has long been a woman ahead of her time, putting up her first website in 1995 to promote her first book, Canada's Best Employers for Women. Most people around her didn't even know what a website was, but the experience taught her things she would use later on, which is a theme, as you'll hear. Credit perhaps is due to the University of Alberta, where she was part of the first business class that had to take a computer course. She now serves on Senate. Tema has one of the coolest podcast origin stories I've heard yet. She was living in France and wanted to get into Le Web, which cost a lot. So she decided to pitch a story to the CBC show Spark so she could get press credentials. It worked, and she not only got into the conference, but learned that she had a good voice for radio (you'll hear that) and a love for interviewing interesting folks.