Practice Management Nuggets

Informações:

Sinopsis

Practice Management Nuggets is a weekly interview series with practice managers, healthcare providers, or trusted vendors who support healthcare practices. Hosted by Jean Eaton, your Practice Management Mentor, of Information Managers Ltd.www.informationmanagers.ca

Episodios

  • Pandemic Incident Response Review

    Pandemic Incident Response Review

    13/05/2020 Duración: 20min

    Each healthcare practice has been impacted by the COVID-19 pandemic. This is certainly a disruption to our business continuity and a risk to privacy and security of patient, employee, and business information. Each custodian and healthcare provider must maintain a written record of safeguards that have been implemented during the pandemic, ensure that these are communicated to their affiliates, and monitor to ensure they are followed. What can we learn about the pandemic incident response so far? As we prepare to re-open our practices, what can we anticipate? If we experience a second wave and have to lock down again, are you prepared? In this podcast, Jean L. Eaton shares a strategy to help you with your pandemic incident response review so that you can respond to a similar incident with confidence. Get the show notes and links to the templates at https://PracticeManagementNuggets.Live 

  • What Healthcare Providers Need To Know About Computer Security And Standards | Episode #087

    What Healthcare Providers Need To Know About Computer Security And Standards | Episode #087

    20/04/2020 Duración: 25min

    Are you a healthcare provider who needs to hire information technology or business support services - but don't know what questions to ask? Are you a vendor who works with healthcare or dental practices and need to better understand your responsibilities to keep your clients regulations compliant and your business disaster-free? In this podcast episode, my guest expert Jon Harmon of Trinus Technologies shares his tips about computer security and standards that every healthcare provider needs to know!

  • Risk Analysis - Remote Working and Virtual Health | Episode #086

    Risk Analysis - Remote Working and Virtual Health | Episode #086

    25/03/2020 Duración: 35min

    Is Remote Working A Good Choice For Your Healthcare Practice? In our healthcare practices, we have policies and procedures to identify the reasonable safeguards we need take to protect personal and health information entrusted to us. But when employees complete their roles off-site, due to personal circumstances or to ensure business continuity in unusual situations, we need to take action to ensure reasonable safeguards are in place to protect the privacy, confidentiality, and security of personal health information. Remote Work May Be Available to Employees Working from home is at the sole discretion of the custodian and owner of the clinic. Examples when this may be applicable include: Business continuity - due to technical, physical, or other unusual circumstances. Work levelling – volumes of work are distributed to another location usually for a short duration. Illness / personal circumstances – where an employee is unable to report to work at the clinic but can continue to complete their roles off-site

  • What Healthcare Practices Should Know About Vendor Vetting And Accountability | Episode #085

    What Healthcare Practices Should Know About Vendor Vetting And Accountability | Episode #085

    04/02/2020 Duración: 55min

    Subscribe: itunes | Email | Stitcher | RadioPlayer | Are you a healthcare provider who needs to hire information technology or business support services – but don’t know what questions to ask? Are you a vendor who works with healthcare or dental practices and need to better understand your responsibilities to keep your clients regulations compliant and your business disaster-free? In this podcast episode, Jean Eaton speaks with Donna Grindle  who  shares her observations on the HIPAA violations trends from the United States so that healthcare providers and vendors in Canada can prevent similar experiences. Don’t Be Confused About Information Manager Agreements! In this free report, I’ve explained the Top 3 Agreements Your Healthcare Practice MUST Have (and Why). Good business practices and health information management is supported by three agreements your healthcare must have. Meet Donna Grindle Donna Grindle – Founder & CEO Kardon in Georgia, US – Kardon is a HIPAA focused business Donna brings over

  • How To Correctly Identify Patients And Use Photo ID | Episode #083

    How To Correctly Identify Patients And Use Photo ID | Episode #083

    10/12/2019 Duración: 20min

    Subscribe: itunes | Email | Stitcher | RadioPlayer | Spotify Patients should be asked to show their Alberta Health Care Insurance Plan (AHCIP) card and photo identification when visiting a practitioner office. But . . . it is not appropriate to keep a photocopy of the drivers license (or other photo ID) as part of the patient’s health record. Correctly collecting patient identification is important! Failure to correctly identify patients can lead to serious problems such as medication errors, as well as privacy breaches. Positive patient identification is critical to ensure patient safety and protect patient data.According to industry research cited by RAND, 7-10% of registering patients are misidentified upon entry. Patient misidentification contributes to: 27% of radiation errors 29% of medication errors 5% of wrong-patient/wrong-site surgeries 850 medical errors and 20 deaths related to blood transfusions And, of course, we must deal with the administrative headache of privacy breaches and medical id

  • Ransomware - 6 Mistakes Made By Dentists (And Their IT) | Episode #082

    Ransomware - 6 Mistakes Made By Dentists (And Their IT) | Episode #082

    09/11/2019 Duración: 47min

    Subscribe: itunes | Email | Stitcher | RadioPlayer | Anne Genge of Alexio tells us that 96% of healthcare providers are concerned about how their staff are using personally identifying health information. But - , many healthcare providers and business owners don’t know what to do about it! Can your staff protect you from a ransomware attack? Yes, they can! And it doesn’t have to be hard or expensive to do that. Today, on Practice Management Nuggets For Your Healthcare Practice, Anne Genge, CEO of Alexio Corporation is my guest expert. Anne will help us to understand the cyber security risks that every healthcare practice in Canada is facing now and what you can do now to reduce your risk. 6 Mistakes Made By Dentists (And Their IT) Think that IT has them covered and that ransomware won't happen to me! Not updating and monitoring computer systems with intrusion prevention/detection. Don't have a comprehensive backup of all of your data in at least 3 locations. Don't run backup restore tests regularly. Don't h

  • Improved Communication, Improved Business | Episode #081

    Improved Communication, Improved Business | Episode #081

    05/11/2019 Duración: 31min

      Subscribe: itunes | Email | Stitcher | RadioPlayer | Would you like to increase your dental practice revenue immediately? Maybe you have a need to maximize efficiencies and create your dream team. Dr. Angela Mulrooney believes that when you focus on communication with your customers and create consistency in your practice, you will increase your revenue and reduce your working hours. Angela Mulrooney is the Business Doctor, and today she is my guest expert. Meet Dr. Angela Mulrooney Angela Mulrooney is published author, a retired dentist, and a dental practice coach who resides in Calgary. Angela Mulrooney discussed how communication with patients and your team and a marketing strategy can improve your business. If you would like to transform your dental practice and maximize the potential within the practice so that you can focus on spending more time with patients, giving them the best care that you possibly can while trying to level up everyone's skills in the practice as well, be sure to tune in to

  • Do You Know Where Your Policies and Procedures Are? | Episode #079

    Do You Know Where Your Policies and Procedures Are? | Episode #079

    03/11/2019 Duración: 11min

      Subscribe: itunes | Email | Stitcher | RadioPlayer | The way a healthcare provider collects, uses and discloses personal health information (PHI) is critical to an efficient healthcare practice. It’s also required by legislation and professional college regulations and standards. Policies and procedures must be in writing, available to employees, and monitored to ensure that they are followed. Otherwise, you face all sorts of risks, including privacy breaches and other legal problems. Don't let this happen to you! Everyone in a healthcare practice — including front office staff, wellness practitioners and physicians and other custodians — must be aware of and follow these policies and procedures. These policies and procedures also become the foundation of your privacy impact assessment (PIA). That’s why, in this Practice Management Nugget, we’ll review a privacy breach investigation report from Alberta's Office of the Information and Privacy Commissioner (OIPC).  When we know better, we can do better… I

  • October is Cyber Security Awareness Month!| Episode #080

    October is Cyber Security Awareness Month!| Episode #080

    30/09/2019 Duración: 13min

      Subscribe: itunes | Email |  Stitcher | RadioPlayer 1/3 of all  healthcare employees who should receive cyber security training, don’t get cyber security training. This shocking statistic is from the recent report from Kaspersky, Cyber Pulse: The State of Cybersecurity in Healthcare – Part Two I believe that we can do better! Today, I want to share with you some easy, no-cost resources that you can use right away to start or add to your cyber security awareness training in your healthcare practice. There is no software to buy, and if you have email, you can do this today. October is Cyber Security Awareness Month! A great no-cost opportunity to provide cyber security awareness training to your team! Whether you’re at work, at home, or on the go, threats to cyber security and sensitive data can follow you. Our uber-connected world makes it more important than ever to know the threats and their potential consequences. Information Managers Ltd has been a Cyber Security Champion for many years - and now you ca

  • When Do You Need a PIA Amendment? | Episode #078

    When Do You Need a PIA Amendment? | Episode #078

    20/07/2019 Duración: 14min

    A Privacy Impact Assessment (PIA) is Good for Business A PIA is part of a regular business process if you collect, use, or disclose personal health information in your healthcare practice. When you have a previous PIA that has been prepared, submitted to the Office of the Information and Privacy Commissioner (OIPC) and it has been accepted for use--well, that is not the end of your PIA journey. You need to ensure that you are updating and amending your PIA as your practice matures and as you make administrative and technical changes to the procedures in your practice. Join Jean L. Eaton, Your Practical Privacy Coach and Your Practice Management Mentor and host of this podcast to discover the common triggers that require you to consider if it is time for you to do a PIA amendment. Subscribe: itunes | Email | | Stitcher | RadioPlayer Show Notes You can advance the podcast to the time entries 00:00  Introduction 01:07  When do you need a privacy impact assessment (PIA) amendment? 01:27  Previous PIA is more tha

  • How To Capture Patient Satisfaction With CareSay | Episode #077

    How To Capture Patient Satisfaction With CareSay | Episode #077

    30/06/2019 Duración: 16min

    Subscribe: itunes | Email | | Stitcher | RadioPlayer ‘This call may be recorded to ensure quality control.’ We’ve all heard the recorded message when we call our bank or service provider But, is this the best way to capture patient satisfaction with their healthcare visit experience? Are you looking for options to gauge patient satisfaction with the patients’ interactions with your office staff during phone calls and their entire visit? There are other options that require less technology, easier to implement, respects privacy, provides a more meaning constructive, helpful, feedback for your clinic team and engages your patients to improve their satisfaction. I reached out to Brian Lee from Custom Learning Systems about his suggestions on how to explore patient satisfaction. Listen to the podcast to hear his key tips! CareSay App from Everyone’s A Caregiver Easily measure the patient's experience and give them an opportunity for feedback so that you can improve patient satisfaction and patient care in your h

  • Privacy Awareness Quiz #PrivacyMatters | Episode #076

    Privacy Awareness Quiz #PrivacyMatters | Episode #076

    08/05/2019 Duración: 15min

    Subscribe: itunes | Email | | Stitcher | RadioPlayer Privacy Awareness Week (PAW), an initiative of the Asia Pacific Privacy Authorities forum (APPA), is held every year to promote awareness of privacy issues and the importance of protecting personal information. This year, Privacy Awareness Week is celebrated May 6-10, 2019. Protect Your Organization and Your Patients Equip your staff with the information they need to confidently and correctly handle personal health information. Healthcare businesses need privacy awareness training to support key policies, procedures and risk management programs need a privacy awareness training program. Patients trust their healthcare providers with their sensitive, personal, and financial information. If patients don’t feel that the healthcare provider will keep their information confidential and secure, patients may choose not to share their information which may impact their healthcare and treatment. When we are privacy aware, we can better respond to patients’ question

  • Fax Received in Error - Is this a Notifiable Privacy Breach? | Episode #067

    Fax Received in Error - Is this a Notifiable Privacy Breach? | Episode #067

    24/03/2019 Duración: 08min

    Subscribe: itunes | Email |  Stitcher | RadioPlayer Has this ever happened to you? You are a clinic manager in a healthcare practice. One day, you receive a phone from a healthcare provider in another clinic. They received a fax with patients’ health information from someone in your clinic. But the fax is not addressed to them – they received it in error. Is this a notifiable privacy breach under Alberta’s new Health Information Act (HIA) regulations? What should you do now? If you work in healthcare, it is your job to manage each #PrivacyBreach with confidence, compassion, and transparency to the individuals affected by a privacy breach. In this podcast episode, Jean L. Eaton answers frequently asked questions (FAQ) about mandatory privacy breach notification in your healthcare practice. Learn NOW how to respond a #PrivacyBreach – Don’t get caught scrambling when a privacy breach happens! Practice Management Success Are you feeling frustrated with the same problem over and over again in your clinic? Or sol

  • How to Prepare Patient Records for a Court Order | Episode #066

    How to Prepare Patient Records for a Court Order | Episode #066

    28/02/2019 Duración: 23min

    Subscribe: itunes | Email | | Stitcher | RadioPlayer You are working at the reception desk of a healthcare practice. Suddenly, there is a police officer or court officer giving you a court order to produce patient records! Don’t Panic! Learn NOW how to respond a #CourtOrder. In this episode we discussed how to prepare patient records for a court order with confidence! Now, just a reminder, I’m not a lawyer and I don’t play one on TV. These are my recommendations based on my experience as a director of health records in hospitals in Canada, as a court reporter, and as a mentor to clinic managers in independent healthcare practices and not legal advice. How to Prepare Patient Records for a Court Order E-Book Don't be scared and confused when confronted by a police officer giving you a court order to produce patient records! With this report we show you how to: Calmly receive a court order Prepare the patient's health record for disclosure Anticipate your testimony in court Download this free report to prote

  • How Improved Patient Satisfaction Saves You Time And Money | Episode #074

    How Improved Patient Satisfaction Saves You Time And Money | Episode #074

    12/02/2019 Duración: 40min

    One of the most difficult questions that clinic managers ask me is if I have any tips to help them work with members of their team who know their job – but aren’t as friendly, or empathetic or engaging with their patients as they would like. Teaching someone how to build a courteous and respectful relationship with your patients is kind of awkward, isn’t it? But, it is so vitally important that patients feel valued, respected, and safe when they come to their healthcare practice. And it is just as important to healthcare business that we provide courteous service, clear communication and safe practices in an efficient and effective manner. Patient engagement and patient satisfaction is a key criteria to good health outcomes and a healthy business model. But, how do you get started to implement a patient satisfaction program? How can you teach your employees to demonstrate respect and open communication with patients and their families? Patient Centered Clinics from Everyone’s a Caregiver Make sure to check ou

  • How to Plan a PIA | Episode #063

    How to Plan a PIA | Episode #063

    07/02/2019 Duración: 42min

    A Privacy Impact Assessment is Easy – When You Start With a Good Plan! Do you need a PIA? or a PIA amendment? If you are a healthcare provider or clinic manager and are not sure if you need a Privacy Impact Assessment . . . then this 30 minute webinar / podcast is for you! If you are a custodian--including physicians, optometrists, dentists, chiropractors, nurse practitioners, podiatrists, and more!--as defined by Alberta's Health Information Act, then you probably need a PIA. Jean L. Eaton, Your Practical Privacy Coach, will explain what a PIA is, why you need it, and how to start planning to prepare a PIA. A PIA is an important tool that you can use to help you with that project management. It will help you anticipate risks to the project before it starts and avoid serious problems, wasted time and money. The PIA process requires you to have written policies and procedures so that you can implement the project effectively and train your staff consistently. Sometimes, after you have completed a foundationa

  • Understanding Mandatory Privacy Breach Notification – Data Privacy Day | Episode #073

    Understanding Mandatory Privacy Breach Notification – Data Privacy Day | Episode #073

    29/01/2019 Duración: 35min

    Healthcare providers, owners, and privacy officers hear about big privacy breaches on the news and they hope it won’t happen to them. It keeps them up at night...because they know that properly preventing or managing a privacy breach is critical to the continued success of their business! Now, in Alberta, we need to ensure that we are prepared for the new mandatory privacy breach reporting that took effect on August 31, 2018. In this podcast episode, Jean Eaton will share with you What is a privacy breach Why a privacy breach is a significant problem Lessons learned in the first 4 months of mandatory notification 5 categories of notification triggers Offence and penalty provisions of the HIA Podcast Sponsor - Understanding Privacy Breach Notification Privacy breaches and notification compliance is the key to keeping your clinic out of trouble, and with this report we show you how to know when you need to comply… We show you the breach events that require notification How to prevent notification errors Avo

  • FAQ: When Physicians are Snooping in Patient Records | Episode #069

    FAQ: When Physicians are Snooping in Patient Records | Episode #069

    13/01/2019 Duración: 06min

    Snooping is a privacy breach! When an authorized person accesses patient records for an unauthorized purpose, this is often considered snooping. If you work in healthcare, it is your job to manage each privacy breach with confidence, compassion, and transparency to the individuals affected by a privacy breach. In this podcast episode, Jean L. Eaton answers frequently asked questions (FAQ) about custodians looking up their family members on Alberta Netcare Portal. Learn NOW how to respond a #PrivacyBreach – Don’t get caught scrambling when a privacy breach happens. Podcast Sponsor – Practice Management Success Are you feeling frustrated with the same problem over and over again in your clinic? Or solving one problem just to find another problem popping up? Don’t know where to go for help? Many new and seasoned clinic managers find that they need help from time to time from other clinic managers who understand their problems. Join us at Practice Management Success! Show Notes Recorded Oct 16, 2018 00:19  Cust

  • Engaging Your Patients Using Automated Tools | Episode 005

    Engaging Your Patients Using Automated Tools | Episode 005

    07/01/2019 Duración: 33min
  • Your Appointment Scheduler – Your Key to Your Financial Success | Episode 003

    Your Appointment Scheduler – Your Key to Your Financial Success | Episode 003

    07/01/2019 Duración: 33min
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