Park Leaders Show : Park Ranger | National Park | State Park | Leadership

Bradley Fauteux is the Managing Director of Ontario Parks, and the first international guest of the Park Leaders Show. After a stint as a professional musician, Bradley began a career in Government and has become the ultimate generalist.  Fauteux had been working towards the job of Managing Director for ten years. He spent those years acquiring the skills he would need for the job and building a network of friends, colleagues, and acquaintances to learn from. Fauteux is only the fourth person to serve as Managing Director of Ontario Parks. He is also the Chairman of the Canadian Parks Council. Fauteux discusses some of the programs Ontario Parks has had success with: Learn to Camp program helps first time campers learn the basics so they can enjoy the outdoors. Nine Thousand campers have  participated in the the program with 75% rate of return and 98% satisfaction rate. The Learn to Camp program won the Provincial Tourism Innovator of the Year Award. The Life Jacket Loaner program designed to prevent drowning

Recently, I was talking to a park manager who told me someone on his team was looking for mentoring opportunities. It got me thinking about mentors and how important a mentor was to my career, especially early when I was new to being a park ranger. I realize not everyone is fortunate enough to get a mentor early in their career, but listen, friend, you do not need to rely on a mentor. Not in the way you think you need a mentor. There are mentor opportunities all around. You don’t need to feel alone because you don’t have a mentor. There are five types of mentors available. Classic Mentors: A classic mentor is what you think of when you think of a mentor. It is a single person who invests in you and your development. I was lucky to have a classic mentor in Jack Hartt, who was the manager at the first park I worked at. Jack took the time to spend lunch breaks with me, go for walks in the park with me, and answer questions nearly whenever I had them. Academic Mentor: An academic mentor is someone who mentors you

Diversity has been a consistent topic on the Park Leaders Show. For this episode, three former guests of the show return to have a panel discussion about diversity. Teresa Baker (founder of African American National Parks Day), Jose Gonzalez (founder of Latino Outdoors) and John Griffith (crew supervisor with the California Conservation Corps) team up to form the first Park Leaders Panel. Together, they discuss why a gap exists between parks and communities of color, how one person can make a difference, and how we can connect urban youth to National Parks far away from their home. After listening to this panel discussion, if you have any questions for the panel members, please leave a comment here on the show notes page, and they will respond. John Griffith has become well known for his dancing videos on YouTube. Just for fun, below is  a video of John dancing: Dance Excerpt from the video "Wildlife: Our Low Maintenance Pets." (click to watch on YouTube)

Lee Cockerell returns to the Park Leaders Show to discuss customer service. Lee examines takes a deeper look at nine of the thirty-nine essential rules for delivering sensational service from his book The Customer Rules. In this episode, we discuss the following nine customer rules; Become an expert at creating experts. Treat customers the way you would treat your loved ones. Be a copycat. Fish where the fishermen ain't. Serve to WIN. Don't give the responsibility without the authority. Never, ever argue with a customer. Apologize like you really mean it. Don't try too hard.  

Two episodes of the Park Leaders Show have discussed the Conservation Corps.  Ray Bivens is a true Conservation Corps success story. Ray Bivens began his outdoor career with the Maryland Conservation Corps. That experience led him into a career in Parks and Recreation. At only 38 years old, Ray became the Director of Delaware State Parks. Ray has an entrepreneurial view of parks. He understands parks compete with other forms of recreation. In order to get visitors to a park, and entice them to return, you have to give them a reason. Make a park enjoyable, fun, and deliver a little WOW. He says Parks are in the "Forever Business" and believes if you can't get the business part of parks right, you can't get the stewardship part right either. Running parks properly allows you to fulfill your mission. Ray talks about the importance of making the most out of opportunities, his role of Director, balancing your career and family, and hiring new team members. As inspiration for up and coming leaders, Ray shares the S

Valerie Naylor is the recipient of the 2013 Stephen T. Mather Award for her steadfast leadership and persistent dedication to National Parks. Her persistent dedication has been put to the test against industrial pressure from the Bakken Oil Boom on the borders of Theodore Roosevelt National Park. For the past four years, managing this beautiful national park has been an exercise in relentless dedication to monitor the intrusion of industry towards the border of the park. Ranger Naylor has negotiated with oil companies to minimize intrusion on the border and view from within the park. After building a reputation for being relentless, respectful, and tenacious in protecting the park, Valerie is retiring from the National Park Service on October 31st. Ranger Naylor shares a story about the time Theodore Roosevelt spent in the Badlands of North Dakota, within what is now the National Park which holds his name. This story reminds us that every park is to someone what the Badlands were to Theodore Roosevelt. Each p

Personal accountability is the foundation of leadership. If you don't get personal accountability right, nothing else in leadership works as well as it should. This is why QBQ by John G. Miller is one of the most important leadership books I have read.  I read this book at lease once each year and have given more copies of this book away than any other book. QBQ stands for the Question Behind the Question. Asking the right questions will change your outlook and give you personal accountability for any situation. In this episode, John explains how asking the right questions can lead us to greater personal accountability and better leadership. Practicing QBQ principles will have a ripple effect in your leadership, productivity, and even your family life. If you have not read QBQ, consider doing so. You can buy it here. It will change your view on your job and the role you play. Jason Harrod provided the music for the Park Leaders Show.

Naomi Torres is included on Richard Rojas' short list of All Star Champions of change. When someone makes it onto a list like that, I know I want to talk to her. Naomi is the Superintendent of the Juan Bautista de Anza National Historic Trail. She began her career as in interpreter at Alcatraz and has spent her career with the National Park Service in the Bay Area of California. As the Superintendent of a trail which passes through property and jurisdictions outside of National Park Service property, Naomi has developed and maintained many healthy partnerships. Naomi also discusses the need for Parks to reach out to communities of color. If we don't reach out the communities, the faces seen working or recreating in our parks will not become more diverse.

As I talk to leaders and managers from parks, Disney came up more than once as a source parks could look to for best practices and new ideas on how to operate a park. I took the hint and brought Disney to the Park Leaders Show. Lee Cockerell is the former Executive Vice President of Operations for Walt Disney World. Lee was responsible for training 7,000 leaders at Walt Disney World. Imagine the challenge of training 7,000 leaders to carry the same mission and values out into the work force. Although retired, Lee still teaches at the Disney Institute and gives presentations all over the world. He is the author of Creating Magic and The Customer Rules. These books give a look at leadership and customer service from inside Disney. If you are serious about leadership and improving your culture, this is an important episode of the The Park Leaders Show. Lee discusses hiring, how the values of Disney are lived by thousands employees, and what it takes to be successful. If you are reading this in email click here t

Sarah Milbourne recently became the Park Manager of Rocky Gap State Park in Maryland. Sarah is the product of a Park System which invests in employees. She bursts with enthusiasm for her agency, her park, and her new role as Manager. Sarah discusses the transition of becoming a Park Manager at a park where she already worked as a Park Ranger. She explains her desire and push to become a Park Manager and what she learned along the way. Sarah offers great insight to anyone who aspires to become a Park Manager. We also discuss how Maryland State Parks works to build employees early in their career so they can reach their potential. Maryland State Parks also has assists their employees recognize and embrace diversity in park visitors. Through training and a deliberate culture built by Maryland State Parks, Sarah views her role, and her park, as a piece of a whole agency working towards the same goal. If you are reading this in email click here to listen to the episode. If you use iTunes, you can find the Park Lea

I have been a lifelong fan of Smokey Bear. This month, August 2014, Smokey Bear celebrates his 70th birthday. Imagine that. Smokey has been with us since the Second World War. Seventy years of grandfatherly advice about wildfires. Seventy years of raising awareness of the impact of fire. Seventy years of standing on the roadside alerting you of the fire hazard. Seventy years of watching over us and protecting our natural resources. As a child I looked up to Smokey. As a Park Ranger I bonded with Smokey as we were both stewards of the forest. As a wildland firefighter I appreciate the hard work Smokey put towards fighting the same battle. Fred Hernandez, Acting National Fire Prevention Coordinator for the US Forest Service, joins me to talk about Smokey and his lifelong mission to raise awareness about wildfires. You may be surprised to learn some of the history behind Smokey Bear. Fred talks about why Smokey was created, where his name came from, the story of Smokey Bear who lived in the National Zoo, and why

For this episode, I invited a guest to return and we took questions from park rangers in the field.  So far, the most listened to episode has been Don't Let the Park Define You with Commander Bill Overby. I invited Bill back because you like him, and because he has a heart for both State and National Parks. As Commander of the Parks Law Enforcement Academy in Mount Vernon, WA, he is connected to the young rangers as they begin their career. He has been the commander for over a decade and spent over thirty years as a Park Ranger with Washington State Parks. If something could happen to a Park Ranger, he has seen it, done it, or dealt with the consequences of someone else doing it. To tap into his wisdom, we took a couple of questions from Park Rangers and answered them on the Park Leaders Show. We also dug in deep and talked about the topic beyond the questions. We explore the idea of having fun while working at a park. Can you have fun and still be professional? We also discuss integrity when filling out appl

Each year, the National Park Service asks Rangers to single out one ranger who epitomizes the Ranger ethic. Believe me, there are so many rangers who could be help up as an example of excellence on the job. So when one ranger is selected to receive the Harry Yount Award for Excellence, you know this is someone special. My guest today, Tom Betts, is the most recent recent recipient Harry Yount Award. Tom Betts is the Chief Ranger at Bandelier National Monument in New Mexico. If I were to exaggerate everything you think of a Park Ranger, I would almost be able to describe Tom. Tom has protected park visitors and resources during volcano eruptions, wild land fires, earthquakes, floods, snowstorms, wildlife encounters, and search and rescue missions. He has conducted patrols via foot, truck, boat, helicopter, raft, ATV, skis, snowmobile, horseback, and airplane. Stephen Mather, the first director of the National Park Service, said this about park rangers, "They are a fine, earnest, intelligent, and public spirite

When you want to talk about youth involved in parks and recreation, the best place to start is with the Corps Network. I have become fond of the Corps Network and they work they do. Not just the work for parks and conservation, but the work they do in the lives of young people. One of those young people who made the most of her time with the Corps is Ruby Simonian. Ruby glows with excitement about her time with the California Conservation Corps. She gives the Corps credit for building her confidence, skills, and experience. Prior to becoming involved in the CCC, Ruby was not motivated to do much with her future. When she left the Corps, she felt she could have an impact on the world. Ruby's hard work with the Corps did not go unnoticed. She was awarded 2014 Corpsmember of the Year. Ruby offers advice to leaders on how to connect with youth working in their parks. She also talks about John Griffith, and the impact he had on her time with the Corps. She holds John up as an example of how leaders can work with y

Marty Huseman is the Chief Ranger at Lake Roosevelt National Recreation Area. Her career with the National Park Service has taken her all over the country. As she began her career, she was advised to take a job at a park most people have not heard of. She followed that advice and became a Park Ranger at Big South Fork National River and Recreation Area. Marty's interest in developing the next generation of Park Ranger's led her to become involved in the Park's Law Enforcement Academy with Bill Overby. Marty was a founding member of  the National Park Service Honor Guard. In this interview Marty talks about her career and path to becoming a Chief Ranger. She also outlines the structure of National Park and the roles of different staff. We also discuss whether parks is a man's world and the challenges Marty has faced being a female Park Ranger. Resources • OPM Leadership Competencies

Ray Murray could be considered an environmental elder. He has been working in the field of parks, recreation, and conservation for decades. Ray is currently the Partnerships Program Chief for the Pacific West Region of the National Park Service. In this interview, Ray shares the biggest changes he has seen during his time with the National Park Service. Ray talks about the traits of successful park managers, what a successful partnerships looks like, and advice for up and coming leaders. Ray feels the biggest challenge facing parks is remaining relevant. As the world changes outside of park boundaries, parks have had trouble keeping up. Ray understands parks can not rely on people who look like him, recreate like him, or act like him. Parks needs to reach into urban areas, connect across generations, and be available for people of all income levels. Ray's wisdom can help new rangers and veterans alike.

I have had the opportunity to talk to many people about why they became a park ranger. Each story is personal and unique, but the answer Amanda Llanes gave really stood out. Amanda was a cadet at Skagit Valley College Parks Law Enforcement Academy when we introduced by Commander Bill Overby. She was attending the academy on a scholarship from Hawaii Pacific Parks Association. Commander Overby thought her story was worth sharing. She has taken on the responsibility of representing two cultures, both trying to accomplish something through preserving land and culture. When I asked her why she wanted to be a park ranger, she said she wanted to be a hero. You see, to Amanda, anyone who protects the environment and culture is a hero. I hope her message reaches anyone who works in parks, no matter your position or how long you have been serving. This interview with Amanda took place while she was a cadet at the Academy. I hope to interview Amanda periodically during her career so we can all follow how she develops.

During a camping trip at Maumee Bay State Park I watched as the park prepared for a Fourth of July celebration. Small flags lined the entrance road to the campground. Every campsite had an individual flag. Volunteers were meeting to discuss the plan for a bike parade the next day. Watching this made me consider the impact preparation can have on a park. Park Ranger Joseph Felgenhauer taught me about the impact of preparation and the importance of interpreting an experience. During one hike along the Little Spokane River, while leading a group of school kids, Joseph taught me the following things; Use words to guide and experience. Ranger Felgenhauer used words to lead his guests to discover and learn. Encourage people to participate. Ranger Felgenhauer encouraged kids to touch everything they came across on the trail. Point out what you want people to see. A customer could miss something outstanding if you don't point it out to them. Know what your customers are going to see, feel, and experience. Ranger Felg

Consider your last visits to our National Parks. Just pick one, Yellowstone, Yosemite, Glacier, or Mount Ranier. How many African-American faces did you see on your visit? Even better, when was the last time you saw an African-American face under the flat hat? It is clear there is a piece missing if the faces you see could combine into a puzzle. Teresa Baker is trying to change that. She would like to see more faces like hers when she visits National Parks. Not content to sit back and wish, she learned forward to do her part. She founded African-American National Parks Day, which is gaining momentum in its second year. Despite the gaining popularity of this event, her hope is that the event is not even needed in five years. Teresa and I talk about this special day, and then we go deeper. We talk about why we don’t see more African-Americans recreating in our parks and how parks can connect better with the African-American community. I also ask Teresa some uncomfortable questions, and she gives honest answers

Former Washington State Parks Director, Rex Derr, told me about the State Parks Leadership School. This School was founded by the National Association of State Park Directors. Upon learning more about the school, I knew anyone who attended would likely be a good guest for the Park Leaders Show. I called a few people who attended but only heard back from one. Matt O'Quinn, park manager of Powhatan State Park in Virginia, called me back and recommended I speak with Austin Bradley, the manager of Breaks Interstate Park. It was a great recommendation. Austin Bradley is a sharp guy. He is an MBA with a sharp business sense, a passion for the outdoors, and discipline of a law enforcement officer. Austin manages a unique park, with land in both Virginia and Kentucky. Austin Bradley and I discuss the challenges of his park, how to position yourself for a promotion, and ideas to keep in mind as your park is faced with budget cuts. Austin explains how parks are in the business of people.   Resources • State Parks Leade