Park Leaders Show : Park Ranger | National Park | State Park | Leadership

On this episode of the Park Leaders Show, Park Supervisor, Rowdy Perry, joins the show to discuss his love and appreciation for state parks.  As a former ranger turned supervisor for the Michigan Department of Nature Resources, Rowdy unpacks the attendance rise in his state, the psychological safety parks bring, and how park leaders should perceive their jobs. Per his experience, while park employees get paid in sunsets, the reason behind the work comes back to people and providing them resources to boost morale and appreciate their part in making the world an environmentally friendly place.   Resources www.parkleaders.com Facebook - https://www.facebook.com/theparkleaders/

On this episode of the Park Leaders Show, Ben Novak, Lead Scientist at Revive & Restore, rejoins the show to share recent conservation success stories. While intended consequences may seem like a vague term, in the context of environment preservation, this often refers to the calculated controlling of species and habitats to sustain life. In select state parks, the reintroduction of wolves into the wild is a prime example of what’s working. In other areas, the reintegration of turkeys into gaming circles and projects like Passion for Pigeons are also having an impact. As Ben explains, Revive & Restore hopes to spread conservation awareness to audiences to ensure people understand the factors that benefit near-extinct species and surrounding ecosystems.  For more information, visit https://reviverestore.org/.  Resources:  www.parkleaders.com Facebook - https://www.facebook.com/theparkleaders/

On this episode of the Park Leaders Show, guest co-host, Host of the “Build a Winning Team” podcast, and former COO of Story Brand, joins the show to discuss his story and definition of success. A man of many hats, Tim Schurrer talks about the value of humility within a teamwork setting. Per his experiences, corporate success is often defined by a selfless culture where roles are prioritized above the spotlight. By cultivating an environment of validation, team members can derive contentment from their role and encourage others within their arenas of influence.  While Tim worries about young people wanting to be instant influencers, his message is clear: Stop chasing the spotlight and embrace your role without forsaking what matters. Resources: www.parkleaders.com Facebook - https://www.facebook.com/theparkleaders/

On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns to discuss new economic trends within park management. In the wake of the pandemic, park visitors have increased around the country. Yet, while the uptick in retention has been a silver lining, the population boom has led to new opportunities. As more tourists visit state parks, the more demand has taxed its resources. Accordingly, this has prompted some park rangers to enforce new fees and limits for trail and campground access. As Phil explains, the decision is not based on generating revenue but on managing capacity and sustaining resources. By preserving park property, rangers can take new initiatives in sustaining improved visitor experiences. Resources: www.parkleaders.com Facebook - https://www.facebook.com/theparkleaders/

On this episode of the Park Leaders Show, special guest, Michelle Baker, former Director of Disney Institute, and business leader at Disney Cruise Line, joins the show to discuss ways to build a better park culture. As Michelle explains, the emerging generation of park leaders and visitors have a deep desire to leave a lasting impact. From recreation to labor, the theme among rangers and tourists today is to live and work on purpose. Yet, for some starting out in the industry, the ‘how to’ on improving culture can be arduous when blending past and present ideologies.  The key, Michelle adds, often comes down to managers prioritizing collaboration in addition to teamwork. While the differences can seem subtle, as long as park personnel integrates top-to-bottom voices within their decision-making process, better work cultures will ultimately ensue. Resources: www.parkleaders.com Facebook - https://www.facebook.com/theparkleaders/

On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns to discuss the proper title for park visitors. As Phil explains, while there’s a transactional element involving visitors, they aren’t best described as customers or guests due to service intent. Since state and national parks are for the public, the goal for park leaders should be to retain tourists over time as opposed to making money in the moment. Accordingly, one could say the best investments for parks are cyclical due to the value of presence over product.  In closing, Phil and Jody agree while visitors have a customer orientation, it's far better to note them as visitors than other monikers based on the purpose of services provided to them. Resources www.parkleaders.com Facebook - https://www.facebook.com/theparkleaders/

On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns to discuss popular themes and topics from today’s tourists. Having spoken at several park ranger conferences in recent weeks, Phil notes the common denominators of frequently asked questions. The most common threads? Visitor retention and voluntary compliance. As Phil explains, while many park fans are curious about increased visitation and staffing struggles, the motivations for these inquiries are similar. With more people searching for morale within their work, the spillover mentality into park visits is changing the landscape of park leadership and management. The question: How long will these trends continue and what can rangers do about them in the short term? Resources:  www.parkleaders.com Facebook - https://www.facebook.com/theparkleaders/

On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns on-site at Zion National Park to discuss the complexities of maintaining large-scale state parks. From capacity management to resource protection, encouraging tourism and preservation in tandem can be a difficult task. Sprinkle in today’s social issues and the recipe for park leadership can get tricky in a hurry; however, as Phil charges, as long as rangers are committed to perceiving their parks through the eyes of a visitor, they’ll in term become better managers of the experiences they promote. While infrastructures are essential, these cannot be improved long-term with park leaders dedicated to adding value to local communities. Accordingly, Phil recommends rangers not only engage visitors as they enter but ignite a sense of wonder as they participate. Resources: www.parkleaders.com Facebook - https://www.facebook.com/theparkleaders/  

On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns to discuss ways leaders can focus on professional growth during this pandemic era. While personal growth centers on passion, experience, and knowledge base, as Phil explains, the key to professional growth boils down to legacy. Despite competition being a commercial necessity, to mature professionally, one must consider what making a difference looks like. For some, upward mobility is essential to this reality; for others, simply maximizing an opportunity is enough to advance their goals. Regardless of setting and surroundings, dare to question how you can leave things better than you found them. By doing this, you will ultimately progress down the road of professional development. Resources: www.parkleaders.com Facebook - https://www.facebook.com/theparkleaders/

On this episode of the Park Leaders Show, guest Scott Durham, former superintendent of West Virginia State Parks, joins the show to discuss the origin of the “Ranger First” mantra. As Durham explains, with park ranger set as a universal term, the “Ranger First” philosophy was established to clarify authoritative influence and promote voluntary compliance. Since its inception, benefits have emerged specifically through community-oriented policing and accountability among rangers and superintendents. Essentially, the term “Ranger First” is more than a banner but also an umbrella attitude centered on developing healthy park operations and visitor behavior. Durham hopes this approach will continue to integrate ranger visibility into higher education, ingenuity, and compliance at large. Resources: www.parkleaders.com Facebook - https://www.facebook.com/theparkleaders/

Phil Gaines returns to discuss ways park leaders can focus on personal growth during this pandemic era. While COVID-19 has altered many park programs, on a personal level, the effects have varied among rangers. Even as visitation rates have increased in recent months, so tends to complacency, especially for leaders accustomed to former rhythms. Yet, as Phil explains, if you’re an influencer hoping to mature in this season, you must refuse to be easily satisfied. Rather than stick to the predictable routines, dare to see where your passions can take you and explore avenues for learning. For instance, you may want to seek a mentor who can impart part of their knowledge base and experience. You may want to carve out weekly reading time to discover new content and resources. Whatever plans you set, integrate new pursuits into the places you have become most idle. From there, if you find any to be successful, flex them into daily or weekly practice.    Resources www.parkleaders.com Facebook - https://www.facebook.

On this episode of the Parks Leaders Show, the Ingles family joins in to discuss their passion for state parks. As road warriors, the Ingles have a fresh perspective on park trends and patterns. With the recent increase in park visitation, De and John note emerging issues in national parks such as overcrowding and conservation communication and provide solutions on what rangers can do in the short term. Additionally, to help parks in their preservation efforts, the Ingles hope their passion project, Wild Routed, can inspire visitors to appreciate the maintaining of historic landscapes through their unique merchandising. For more information, please visit their website. Resources Website: https://wildrouted.com/ Connect: www.parkleaders.com Facebook: https://www.facebook.com/theparkleaders/ Linkedin for De: https://www.linkedin.com/in/cmykgirl     Linkedin for John:  https://www.linkedin.com/in/johningles

On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns to discuss ways park leaders can recalibrate their careers amidst the pandemic. In this Covid-19 era, customer service has suffered across multiple industries such as national and state parks. Despite new efforts to attract tourists, limited staff, restricted hours, and dwindling attendance have combined to hinder performance across multiple locations. Yet, as Phil explains in this episode, while disruptions increase during desperate times, so should the adaptive innovations. If organizations want to expand their reach, they must consider new approaches to providing value and service. Accordingly, in the weeks ahead, Phil and I will break down how we can professionally mature in today's hostile working environment. While the roadmaps may vary, forward progress will come as long we know our goals, celebrate victories, and learn from our mistakes. It's just a matter of time.   Resources   www.parkleaders.com Facebook - https://www.fac

Matthew Luhn joins the show to discuss using Pixar-style storytelling for interpretation. As discussed in previous interviews, interpreters are some of the best storytellers on the planet. Especially when integrating science, the opportunity to engage park visitors through interactive engagement has never been greater. According to Matthew, the value of stories, in part, is their ability to tie a critical message to the story itself. For instance, if you want to encourage an audience to be prepared in a certain way, integrating modern-day technology and animation can be a powerful tool to promote questions and inquiry. Connect: www.parkleaders.com Facebook - https://www.facebook.com/theparkleaders/

On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns to discuss the relationship between interpretation and cultural challenges. In present times, more and more park rangers are having to adapt their language to political correctness. Especially after a year like 2020, to preserve retention, state and national park leaders are reanalyzing how they communicate history to the next generation of visitors. However, as Phil and I discuss in this episode, interpretation is also affecting the oral history of issues like climate change. The question is: How do park rangers provoke people into deeper thinking without overstepping with a right or left-wing agenda? Connect: www.parkleaders.com Facebook - https://www.facebook.com/theparkleaders/  

Kyle Wagner, former Travel Editor for the Denver Post, joins the show to discuss her state and national park endeavors. A current freelance editor and writer, Kyle explains her heart for exploration and goal to visit every Colorado State Park. With a mission to visit every national park, Kyle hopes her followers can draw inspiration from her favorite landmarks and historic sites. Kyle also shares her top five Colorado state parks and some of the most embarrassing questions raised by her readers. Resources: Twitter: https://twitter.com/kylewagnerworld Connect: www.parkleaders.com Facebook - https://www.facebook.com/theparkleaders/  

On this episode of the Park Leaders Show, guests, James Ledgerwood, superintendent of Chimney Rock State Park, Mary Yeager Gale, Chairman of the Board for Chimney Rock Management, and Emily Blackwell, Project Manager at Stewart, join the show to discuss access at Chimney Rock State Park. Known for its renowned elevator access and outcroppings trails, Chimney Rock State Park has seen an evolution of improvement since 2011. While many last decades would struggle to summit its peak, changes to trail quality and access have encouraged new interest and retention alike. Now, whether you are a thrill-seeker, a student, a senior, or disabled, there's a way for you to enjoy some of the best scenic views in North Carolina. Despite the cost and effort, James, Mary, and Emily are hopeful positive momentum will continue as a new generation of parkgoers discover the spectacles Chimney Rock State Park has to offer.  Connect: www.parkleaders.com Facebook - https://www.facebook.com/theparkleaders/  

On this episode of the Park Leaders Show, guest Brad Krey returns to discuss interpretative services and digital access to parks. As education evolves into a social distance science, the same reality is impacting today’s parks. According to Brad, there’s not only a concern to teach a new generation about natural resources but build influential relationships through technology. In an ideal world, more teachers consider state parks as a platform for natural resource education. From there, by utilizing blended digital access, a learning technique that builds environmental awareness through distance education, teachers and park rangers alike can engage in meaningful conversation in and outside the classroom. Connect: www.parkleaders.com Facebook - https://www.facebook.com/theparkleaders/  

On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns to discuss park retention with COVID-19 impacts beginning to fade. After 15 months of social distancing, parks, like most enterprises, are slowly returning to normality. Accordingly, Phil asks two critical questions: 1) How do we get back to normal? 2) How do we educate and engage in what we want them to learn? As Phil and Jody discuss, state parks should embrace the opportunity to provide more resources, from kiosks to online, where new visitors can engage new information. More initiatives can emerge with less focus on health preservation by focusing on customer service, new activities, and client feedback. Overall, the time has never been better for state park service models to step up. For state parks, why not accept the call to lead the way? Connect: www.parkleaders.com Facebook - https://www.facebook.com/theparkleaders/

On this episode of the Park Leaders Show, Alan Spears, Senior Director of Cultural Resources for the National Parks Conservation Association, joins the show to discuss civil discourse in state parks. In a politically charged era, the struggle to promote diversity is real. Tensions are high, feelings are fragile, and confrontations are ignitable if not handled appropriately. Yet, as Alan explains, state parks can play a part in healing cultural and racial divisions. Not only can parks commemorate national pride through select monuments and landmarks but also serve as refuges for civil discourse where people can engage in culturally sensitive conversations. As he suggests, if park rangers and interpreters work together to encourage inclusivity, then the strain of social stress will lessen. Connect: www.parkleaders.com Facebook - https://www.facebook.com/theparkleaders/