Uxpod - User Experience Podcast

Zoom on over to uxpod.com to read the transcript.

Gerry McGovern talks to Gerry Gaffney about the empowered customer and the consequent need to transform organisations.

Tomer Sharon talks bout Lean User Research.

Customer as superhero.

Articulating Design Decisions.

Can we expect a jury of lay-people to interpret, understand and apply the law?

What is service design, and how does it relate to UX?

What you can (and can’t) find out in five seconds, and how to design good tests to do so.

Getting onto the floor for user research. Measuring PTR (Parental Threshold for the Revolting.) And designing products that engage, educate and entertain kids.

Donna Tedesco and Fiona Tranquada, authors of "The Moderator's Survival Guide" talk to Gerry Gaffney about moderation. They discuss styles like Friendly Face, Down to Business, Inquisitive Mind and By-the-Book, the risks and pitfalls, Gerry's labcoat, and advice to moderators of all levels.

Catherine D'Elia talks to Gerry Gaffney about how UX contributed to the design of a new Jury Management Service. She says that explaining UX and getting buy-in are crucial.

Jeff Johnson talks to Gerry Gaffney about user interface design guidelines, zombie processes, and why your first answer to the following question is typically wrong. A baseball and a bat together cost $110. The bat costs $100 more than the ball. How much does the ball cost?

Dan Saffer talks about microinteractions, signature moments, and the importance of detail. For a transcript of this and other episodes, visit www.uxpod.com.