Cx Leader Podcast With Steve Walker

We’ve been talking more about the patient experience on this show and how CX practices can be applied in the healthcare industry. In fact, Walker just released a report on the subject: “PX: Designing Better Patient Experiences.” Host Steve Walker welcomes Nicole Richendollar, an associate video president, and Emily Chesnut, a senior project manager, both at Walker, for a discussion on how digital surveys can benefit closed-loop follow-up, or as it’s known in the healthcare space, “service recovery.”       To download Walker's latest report, "PX: Designing Better Patient Experiences", visit https://walkerinfo.com/cxleader/px-designing-a-better-patient-experience/  To listen to more episodes, go to https://cxleaderpodcast.com/ To learn more about Walker, visit https://walkerinfo.com/