Cx Leader Podcast With Steve Walker

Journey mapping: that tried-and-true exercise of discovering your strengths as a company and the places in your customer’s journey where things could be improved. It’s a great tool to identify pain points and create empathy for your customers. But what about employees? Seems like it would be a great practice to build some empathy for your own team, right? Host Steve Walker welcomes Dr. Cecelia Herbert, principal XM catalyst at the Qualtrics XM Institute for a discussion on mapping the employee's journey. Learn more about the XM Institute at https://www.xminstitute.com/ Listen to more podcast episodes at https://cxleaderpodcast.com/ Learn more about Walker at https://walkerinfo.com/