Transforming Monday

In a recent post on the Transforming Monday Blog, I talked about "honesty without compassion".  This is when we communicate bluntly using phrases like: I’m just being honest. I just say it like it is. You know me… I’m blunt. ...or the #1 answer... "I was just trying to help!" The problem when we communicate these statements without compassion is that we often end up offending and insulting the person we're communicating with.  We invalidate what they are feeling because these phrases are interpreted as "I'm right, you're wrong". If we're going to communicate effectively, especially in difficult circumstances, then rapport building is a skill that needs to be learned. Building rapport allows us to connect with the other person, getting past the outer defenses we all have, and allows us to communicate more effectively. On this episode, Charlotte from Moms With A Passion, again joins me as we discuss the importance of building rapport so that we can gain permission to communicate and, at the same time, underst