Climate One At The Commonwealth Club

People Power: Rethinking Electricity Dian Grueneich, Former Commissioner, California Public Utilities Commission Mark Duvall, Director of Electric Transportation and Energy Storage, Electric Power Research Institute Ted Howes, Partner, IDEO Greg Dalton, Founder of Climate One, Moderator The utility-consumer relationship is primed for a fundamental overhaul. Armed with information, formerly passive consumers will take charge of their energy future, say a panel of experts convened by Climate One. “A lot of the more forward-thinking utilities are starting to think about the ratepayer as a customer. That for them is a big innovation,” says Ted Howes, formerly a Partner at the design and innovation firm IDEO. Utilities are struggling, he says, to prepare for the complexity that comes with the new two-way relationship. “Oftentimes, utilities are taking it from a fundamentally technology-centered standpoint, not a human-centered standpoint,” he says. Mark Duvall, Director of Electric Transportation and Energy Storag