Connecting Is Not Enough - The Networking Radio Show

Andy Lopata recalls his conversation with workplace communication expert Antoni Licanai In this episode of the Connected Leadership Bytes. They examine the concept of how internal workplace culture influences external engagement, with Antoni arguing that treating colleagues poorly leads to poorer customer service. Antoni argues that the responsibility for fostering a positive workplace culture lies with leadership. He shares several examples of how poor leadership created toxic environments that negatively impacted employee engagement and, subsequently, customer service. Andy and Antoni discuss strategies for addressing toxic workplace cultures, emphasising the importance of leading by example and building trust through predictability and empathy. Antoni further emphasises the importance of fostering a "servant" mindset, where employees are encouraged to help each other, leading to a more positive culture that benefits both internal and external stakeholders. He also challenges the idea of internal competitio