Wlei - Lean Enterprise Institute's Podcast

Josh Howell, LEI President, talks about the relationship of problem-solving and daily management with Jill Miller, Manager for Global Learning and Development at MillerKnoll, a maker of office furniture, equipment, and home furnishings. Jill supports the development, use, and expansion of the MillerKnoll Performance System (MKPS), which she says is designed to meet customers’ needs by engaging and developing people to daily surface and solve problems. “At its heart, it’s really about building capability across the organization.”   Josh and Jill describe their experiences with how an effective daily management system makes it easy and straightforward for organizations to know what problems they should be solving. “One of the most powerful things about MKPS is that it helps make problems visible every day, right where the work is happening,” says Jill. “So when people ask, ‘What problem do we need to solve?’ the system actually helps answer that by revealing the problems that might otherwise go unnoticed. I thi