Creating Disney Magic: Lessons In Leadership, Management, And Customer Service

Someone once asked us about their dilemma about investing in their staff or focusing on business results during a tough time.  It's not an easy situation for any organization to be in. A business needs to survive. If you aren't making any money, you can't support the employees or serve customers.  When a listener sends us a question, we don't often hear how it turns out. This episode updates what happened when we answered a listener's question about investing in people.  If you are faced with a challenging situation in your organization, the best thing you can do is be upfront with everyone. Let them know what the organization is going through and the impact it is going to have. Create the feeling that you are all going through it together, and let as many people as possible offer input and ideas.  Investing in people had a big payoff for the listener who gave us the update. They took the short-term hit to the bottom line to make the long-term investment in their people. He was promoted to president and promo