Creating Disney Magic: Lessons In Leadership, Management, And Customer Service

Having difficult conversations is one of the toughest aspects of being a leader.  Terminating someone, in my opinion, is the hardest thing. But having difficult conversations is second, and avoiding these conversations can often lead to having to terminate someone.  If you can't make hard decisions or have hard conversations, don't become a parent and don't become a manager. Most managers are not living up to their responsibility of having the tough conversations. Tough conversations are about a variety of topics; performance, attitude, coming to work on time, poor communication,  all are topics that are difficult to talk to people about. And so many managers avoid having the conversations they should have. The power you hold in your hands as a leader is tremendous. Depending on how you role model, how you develop, and how you handle difficult conversations can determine if an employee becomes good or if they become great. Avoiding tough conversations is hurting people who look to you to help them succeed.  B