Creating Disney Magic: Lessons In Leadership, Management, And Customer Service

If you want to make a difference in your organization, you will have the most impact if you lead by example. On this episode of Creating Disney Magic, we talk about 3 different situations, including leading by example. Here are the first two: How to handle meeting a celebrity at work.  Be polite and courteous. Say hello and go away. At Disney, you can't bother a celebrity or ask for an autograph. They are there for a private event or to spend time with their family. If you are at work, remember you represent the organization. How to equip staff members to give bad news to customers You have to give staff members not only the training, but the authority to be able to deal with difficult situations. If you are not going to equip them to serve the customer when something goes wrong, then it is best to have a supervisor talk with the customer. Now, let's talk about leading by example. The real story of this episode, though, is a discussion about Phil Gaines. The recently retired Director of South Carolina State P