Creating Disney Magic: Lessons In Leadership, Management, And Customer Service

People only change for two reasons; crisis or education.  Making a life change because of education is much better, believe me. But too many of us wait until we are smacked in the face to make a change.  Making a change is hard, though. In my personal life, I made a drastic shift after going to a Time Management seminar in 1980. Before then, I worked hard and I worked a lot. Yet, I still missed deadlines and didn't get all my work done. But this 2-day changed everything. It shifted the way I thought. It shifted the way I approached life. The seminar taught me how to do things on purpose. Each day since then has been both full and fulfilling.  There is an example of changing how I operate in my personal life.  At Disney, we made a change in how we operated throughout Walt Disney World when I introduced the Great Leader Strategies.  In both cases, making a change involved 2 steps;  Step One: Deciding to Change Step Two: Taking the action to change Whether you are making a personal change or changing the way an