Creating Disney Magic: Lessons In Leadership, Management, And Customer Service

Emergencies are the extreme example of finding out how well you have done in delegating authority.  When you have an emergency you have no time for anyone to wonder what they should do and what responsibility they have. You have to sort it out before you have a problem.  You don't plan what to do in a tornado when you hear the tornado siren.  Think about what could go wrong. Work through the scenarios and determine who will do what task. Part of the planning for handling an emergency is to talk to people so they know what they will be doing. Everyone needs to know their role ahead of time. And don't delegate a responsibility to someone who won't be able to handle it.  Gather your team in a room and discuss different emergencies you could face. If you need inspiration, pull out a recent newspaper and pull headline to talk through it. What would you do if that situation happened to your organization? Anticipate what can happen and then have your team work through the scenario. Reflect what other organizations h