Bulletproof Dental Practice

Bulletproof Dental Practice Podcast Episode 26 Hosts: Dr. Peter Boulden & Dr. Craig Spodak Guest: Stuart Faught / Founder of PatientSnap.com Key Takeaways: Online reviews are crucial to the success of your dental practice, they can also be very hard to obtain. Make sure every patient receives a text message right after their appointment asking for review and giving links to post a review. Key platforms are Yelp, Google, and on your website. 88% of patients are currently checking online reviews before going into a practice. There’s a democratization of small business; people have a much greater power to make or break your business. Shoot for getting the most stars and the best reviews. Cadence and consistency are important. Look at your review request process as an evergreen strategy and not a quick fix. Respond to every negative review, and at least some of the positive reviews. Every review response is another marketing opportunity. Even the best practices will eventually get a bad review. An occasional