Just-in-time Cafe: Lean Six Sigma, Leadership, Change Management
Ditch the Survey and Take a Journey With Your Customers, With Leslie Henckler
- Autor: Vários
- Narrador: Vários
- Editor: Podcast
- Duración: 0:32:32
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Sinopsis
In this episode we interview Leslie Henckler of TriNet who shares a technique called “Customer Journey Mapping.” Karyn Ross, co-author of The Toyota Way to Excellence, counts Leslie as her mentor, and we found out why. For an appetizer we’ll… The post Podcast: Just-In-Time Cafe, Episode 30 – Ditch the Survey and Take a Journey With Your Customers, With Leslie Henckler appeared first on GoLeanSixSigma.com.
