Lead Through Strengths

This Episode's Focus On StrengthsMike Ganino joins us to help you lead through your strengths at work. You'll find this episode especially useful if you manage a team and you're trying to create a better culture at work--one that your customers can feel too. You'll also love this episode if you're fun and you like people who are intelligent and charismatic at the same time. That's Mike! What You'll LearnMike shares wisdom on: How to create a culture change, even when you’re sitting around on milk crates with no budget or corporate support. Influencing what happens in moments of truth between employees and customers. You can do this by creating an environment that helps each person bring their best performance to work. It’s using their individual strengths to get the experience you want for your customers and employees. How to improve customer service without writing employee manuals and memos that say things like “you need to smile” - because making employees force a smile is just weird. Viktor Frankl “M