Spapreneur Podcast

On today’s episode, Lynn and Ramona break down how they have kept their DeStress Express team over the years. They don’t have a lot of turnover in staff which is rare for day spas so how do Ramona and Lynn keep their staff? If you’re having problems keeping a staff it might be you. Your attitude towards your staff can be the difference between building a great team or having a to always look for new people. Topics Mentioned Ramona is cranky and not a morning person “How long have your people been with you?” Maybe it’s you Ramona’s time managing Bath & Body Works Find where your team’s talents are and start there My way or the highway Set them up to win Value your team members Easy onboarding process Give them a part of the decision-making process Instant no on non-negotiables Get your ego out of the way Have an exit interview Look at the data Mommy them Provide personal and professional development Treat them like a valued member of the team Human beings like to be