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Listen to the full audiobook free with a 30-day trial at http://hotaudiobook.com/free/90655 Title: Communicate with Confidence Series Author: Dianna Booher, CPAE Narrator: Shep Hyken, CSP,CPAE Format: Abridged Length: 4 hrs 52 mins Language: English Release date: 2011-01-11 Publisher: Made for Success Genres: Self Development, Health & Wellness Publisher's Summary: Communicate with Confidence® (the series) Communication is the basic business act. Nothing happens to move a project, a partnership, a sale, a deal, or a relationship forward without communication. Your career success and your business or personal relationships are the result of all your interactions and communications stacked end to end. In this series, you'll learn to • Listen with understanding to the real messages others are sending you • Resolve conflict with clients and coworkers so that everyone can focus on their goals • Deal with difficult people with practical, proven techniques so they don't sabotage your success • Build rapport to st