Terry Third Thursday

John is a sought after speaker on the topics of creating consistently great customer experiences that drive customer loyalty and growing business by creating, leading and sustaining remarkable service. He is the co-author of three books with Chip Bell including the award winning international best seller Wired and Dangerous; How Customers Have Changed and What to do About It, the national best seller Take Their Breath Away: How Imaginative Service Creates Devoted Customers and Customer Loyalty Guaranteed: Create Lead, and Sustain Remarkable Customer Service. His articles have appeared in Customer Relationship Management, Incentive Magazine, SBusiness, Quality Digest, Customer Service Excellence, M World, Sales and Service Excellence, and Leadership Excellence. He has appeared live on ABC News and Fox Business. He is founder and president of Progressive Insights, a member of the Chip Bell Group. He has over 20 years of executive leadership experience in the hospitality, business services, real estate and fina