The Startup Chat With Steli And Hiten

In today’s episode of The Startup Chat, Steli and Hiten talk about how to stop your customers from churning during COVID-19. During a crisis like the COVID pandemic, it is to be expected that a lot of your customers will cancel their service with you. However, there are some things you can do to reduce the rate at which your customers cancel. In this episode, Steli and Hiten talk about why you should always be working hard to improve your retention, what you shouldn’t be doing during this crisis, what to do to stop churn in this crisis and much more. Time Stamped Show Notes: 00:00 About the topic of today’s episode 00:27 Why this topic was chosen. 01:10 Why churn is to be expected. 01:24 Why you should always be working hard to improve your retention. 01:34 What you shouldn’t be doing during this crisis. 03:00 Why you shouldn’t be lazy about trying to stop churn. 03:21 What to do to stop churn in this crisis. 04:10 The importance of talking to your customers. 05:43 Some practical ideas to help you stop churn