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When choosing KPIs for every business, team or individual, first consider who the customer is (external or internal) and what they want.  You will typically find that the starting point is that they want a product or service and it can be summarized as follows:  Quality – they want the product or service at the […] The post SBP021: How to Balance your KPIs Part 2 of 3 appeared first on KPI Management Solutions.