Reflections On The Road To Respect

These days we2019re hearing a lot about values based leadership. That was not the case in 1960 when Issy Sharp, founder of Four Seasons Hotels and Resorts, opened his first hotel. If you2019ve read Road to Respect you may recall that Issy2019s decision to build his workplace culture on the 201CGolden Rule,201D (treat others as you would like to be treated) was met with scepticism from many on his senior team. But Issy was undaunted. He firmly believed that if his staff felt appreciated and esteemed, they would deliver exceptional service and make hotel guests feel valued and respected. He chose to remain committed to his idea of a values based culture, characterized by values based leadership.The rest, as they say, is history. Four Seasons Hotels and Resorts is one of the most successful hotel chains in the world, consistently recognized as an Employer of Choice by Fortune magazine among others. All because Issy Sharp understood the power of the values based leadership. See acast.com/privacy for privacy