Pat Perdue's Customer Experience Podcast

SHOW NOTES Today's guest, Ash Anil, is Business Leader at Technical Safety BC.. Why is a government organization on a podcast talking about Customer Experience? Turns out focusing on Customer Experience is also good government. Specifically we learn: a) How focusing on Customer Experience can literally save lives. b) How Technical Safety B.C. dramatically increased customer satisfaction scores through digitization of common forms and documentation required for compliance. c) How Technical Safety B.C. continues to innovate for all of its customers in spite of the wide range of technical adoption (some don't have email, for example). d) How Technical Safety BC maintains a spirit of innovation that is radically focused on adding customer value. e) Much, much more.... About our Guest, Ash Anil Ashutosh Anil has been an innovation leader in the customer experience, product & service industry for almost 2 decades, supporting global organizations such as Best Buy, ADP