Officehours.fm
The Client Whisperer, Episode 142
- Autor: Vários
- Narrador: Vários
- Editor: Podcast
- Duración: 0:32:35
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Sinopsis
What we talked about Managing expectations from the very first interaction with a client Taking ownership of every aspect of a project Addressing "issues" immediately (no festering) Adversarial relationship toward customers Handling hard conversations (and keeping the emotion out) The best (and worst) forms of communication