Officehours.fm
The Art of Account Management, Episode 129
- Autor: Vários
- Narrador: Vários
- Editor: Podcast
- Duración: 0:37:23
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Sinopsis
What we talked about You will never get the complete story from an email or a Slack message. - Karim Marucchi Account management for small agencies and freelancers Using account management as business development Differences between an account manager and a project manager Coming across to your clients as the expert The importance of "face time" vs email Using email as a followup to a conversation, not the conversation itself Tips for composure and "positive control" in tough conversations How to make client delays work in your favor