Cx Leader Podcast With Steve Walker
The Undiscovered Insights
- Autor: Vários
- Narrador: Vários
- Editor: Podcast
- Duración: 0:27:37
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Sinopsis
Today's technology allows CX pros can spin up a customer feedback survey and start collecting data in record time. But there’s another source of data that is often overlooked – that data is probably already stored in a database or social media account, but simply didn’t know it was there. Host Steve Walker welcomes Amy Brown, CEO and founder of Authenticx, for a discussion on how unsolicited, or unstructured feedback can provide a wealth of insights for companies and CX professionals.