Cx Leader Podcast With Steve Walker
When In Doubt, ask the Employees
- Autor: Vários
- Narrador: Vários
- Editor: Podcast
- Duración: 0:21:43
- Mas informaciones
Informações:
Sinopsis
Empowering more people throughout the organization to help with CX strategies can be effective – especially when working with frontline employees that interact with your customers the most. Host Steve Walker welcomes Sue Brady, vice president of marketing and customer engagement at Hughes Network Systems, a global satellite broadband solutions and services company, and a provider of managed network services and applications, to discuss how they implemented a program to gather employee recommendations for improving the customer experience.