Cx Leader Podcast With Steve Walker
Crisis Communication for CX Leaders
- Autor: Vários
- Narrador: Vários
- Editor: Podcast
- Duración: 0:28:06
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Sinopsis
Businesses and organizations are facing a new operational reality that affects customers and employees, and as a CX professional, you and your company need to be prepared to effectively manage crisis situations. Host Steve Walker welcomes Jennifer Dzwonar, a partner at Borshoff, a PR agency known for their work in crisis and community relations, and discuss how CX professionals can help communicate with customers during difficult times.