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CS Radio #21: Live Chat as a Customer Success Channel
- Autor: Vários
- Narrador: Vários
- Editor: Podcast
- Duración: 0:24:05
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Sinopsis
Ben Congleton, Co-Founder and CEO of Olark, explains why live chat is a critical communications channel for customer success, how to build a customer-centric culture in a remote team, and what the upcoming "phone vs chat" showdown is all about.
