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CS Radio #19: Customer Success Playbooks
- Autor: Vários
- Narrador: Vários
- Editor: Podcast
- Duración: 0:19:23
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Sinopsis
Jay Nathan, VP of Customer Success at PeopleMatter, discussed how he uses repeatable playbooks to scale his company's customer service efforts, plus how to strike the right balance between standardizing processes and allowing creativity from his team.
