Insights With Trent Munday

A satisfied customer can be a great endorsement for your business. A Repeat Guest can potentially be a True Evangelist for you. This metric is expressed as % And is calculated by Number of Repeat Guest / Total Spa Guests A Repeat Guest is the ultimate measure of customer satisfaction. If a guest returns to your spa for another treatment or service, chances are they are satisfied with what the received the first time. A Repeat Guest could be a Re-booking Guest (see Ep. #617) or not. #hotelspa #spabusiness #spametrics #KPI