Denmark 101 With Alex Berger

Denmark has become famous for it's less than stellar service culture. While it's not as bad as what you'll find in some countries, apathy and a mild sense of buyer-be-ware is definitely quite often the case. This doesn't apply to service support and warranties, as these have been regulated by the government. If you're at a bar, restaurant, or shop though? Good luck. You're likely to find friendly but generally apathetic employees and a service culture that almost rarely goes out of its way to help the customer. The mantra that drives US service - "the customer is always right" - is anything but that in Denmark and might more aptly be called - "oops, sorry, I was texting and didn't notice you. I'll be done shortly". If you're Danish hopefully you'll find this series interesting, a bit informative, and not too outlandishly offensive. If you're a foreigner coming to Denmark, I hope this helps you build upon observations and insights the rest of us had to find out the hard way. Topics that will be covered include