Think Enriched

Ep. 89 You've made the sale. Now make a connection.      How to Get Your Customers Speaking About You.      Be the tour guide. Remember that funny scene in Toy Story? Tour Guide Barbie drives them through the experience. 1.  Show them what to do next. Don't assume they know. (Don't give them a fish!)  Think of our discussion on the last the sales episode.   Focus on the relationship. Thank them directly. Tell them, “Great!  Do this next…” Take them to the next step, add the link so they can follow your process.  2.  Need a testimonial or review?  You guide them through it. If they send you an email with some great feedback, ask if you can share it. If they tell you in person, ask if you can write that down and they can add their insights. You can write a testimonial and ask if they would be willing to endorse you. Ask customers to leave a review on Yelp. Or your Facebook page. Only ask for one request.  Too many requests and what happens?  Nothing. 3. End every communication with Calls to Action (CTAs).  As t