Introvert Biz Growth Podcast

Today's conversation fits under the P of People. Your people. Your clients. Your customers. It's also in a way a follow up from my earlier episode around customer experience, go check it out at www.sarahsantacroce.com/gbr97 I heard Stacy speak on another podcast and really liked what she shared about making the customer experience more human. We are diving deep into why creating a customer-centric business starts with the customer experience. Stacy Sherman is a customer experience corporate leader, keynote speaker, author, and podcaster about Doing Customer Experience Right. She's created a Heart & Science™ framework that accelerates customer loyalty, referrals, and revenue. In this episode, you'll learn about why creating a customer-centric business starts with the customer experience and...   How Stacy defines CX or Customer Experience How is Customer Experience different from Customer Service How we can deliver a Human first Customer experience The importance of micro moments Stacy view