London Business School Podcasts
Creating value for customers by innovating service delivery
- Autor: Vários
- Narrador: Vários
- Editor: Podcast
- Duración: 0:59:43
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Sinopsis
Kamalini Ramdas, professor of Management Science and Operations, argues that organisations able to harness innovation in service delivery can create 'tremendous' value for both their customers and themselves.
