The Ecommerce Influence Podcast: Advanced Acquisition And Retention Strategies For Fast-growing Online Brands

331: Where Are Your Customers Really Coming From? Using Post-Purchase Surveys to Reveal True Attribution

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Sinopsis

Was Facebook ever really performing as well as we thought - or was our attribution model just wrong? A post-purchase survey will tell you where people are actually hearing about your brand.  If you're spending money on Facebook you know it's incredibly hard to figure out where your customers are coming from. Matt Bahr, CEO of Enquire Labs, has a way to help you better track attribution with a post-purchase survey.  I stumbled across Enquire a couple of years ago and thought they were super interesting because their simple survey really helped us figure out what was effective marketing and what was not. In this episode, we talk all about what they're doing and how they’ve helped brands figure out attribution in the midst of the chaos of iOS changes.  It's an excellent episode and you’ll get a lot of interesting tips for running successful marketing.  Episode Highlights: 3:58 Matt’s timing of building a post-purchase survey app  6:31 How Enquire came to be  10:22 Where brand’s think sales are coming from vs wh