Business Lab

Businesses that want to be digital leaders in their markets need to embrace automation, not only to augment existing capabilities or to reduce costs but to position themselves to successfully maneuver the rapid expansion of IT demand ushered in through digital innovation. “It's a scale issue,” says John Roese, global chief technology officer at Dell Technologies. “Without autonomous operations, it becomes impossible to keep up with the growing opportunity to become a more digital business using human effort alone.” The main hurdle to autonomous operations, says Roese, is more psychological than technological. “You have got to be open-minded to this concept of rebalancing the work between human beings and the machine environments that exist both logically and physically,” he says. “If you're not embracing and wanting it to happen and you're resisting it, all the products and solutions we can deliver to you will not help.” Technology and infrastructure-driven AI and ML discussions are expanding beyond IT into f