Business Lab

In the past decade, machine learning has become a familiar technology for improving the efficiency and accuracy of processes like recommendations, supply chain forecasting, developing chatbots, image and text search, and automated customer service functions, to name a few. Machine learning today is becoming even more pervasive, impacting every market segment and industry, including manufacturing, SaaS platforms, health care, reservations and customer support routing, natural language processing (NLP) tasks such as intelligent document processing, and even food services. Take the case of Domino’s Pizza, which has been using machine learning tools created to improve efficiencies in pizza production. “Domino’s had a project called Project 3TEN which aimed to have a pizza ready for pickup within three minutes of an order, or have it delivered within 10 minutes of an order,” says Dr. Bratin Saha, vice president and general manager of machine learning services for Amazon AI. “If you want to hit those goals, you hav