Cx Leader Podcast With Steve Walker
It Starts with Employees
- Autor: Vários
- Narrador: Vários
- Editor: Podcast
- Duración: 0:27:15
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Sinopsis
The customer experience profession is evolving to recognize the importance of going beyond the customer. If a company’s culture doesn’t include employee experiences then it will be difficult to mature a CX program. Host Steve Walker welcomes Karyn Furstman, vice president and Head of CX Strategy & Solutions at Designit, for a discussion on building a customer-focused culture through employee experience.