Uxpod - User Experience Podcast
Customer Support - an Interview with Joel Spolsky
- Autor: Vários
- Narrador: Vários
- Editor: Podcast
- Duración: 0:23:10
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Sinopsis
What makes good customer service?Joel talks about fixing everything two ways, not outsourcing technical support, taking the blame, and about the puppet.Check out Joel's blog (http://www.joelonsoftware.com) I mention the Irish Guitar Podcast (http://www.irishguitarpod.com)Daniel Szuc and I wrote The Usability Kit (http://www.theusabilitykit.com).Duration: 23:10File size: 10.6MB
