The Talking Points Podcast

Evil trolls on the Internet have the potential to make life miserable for business and brands. Arik and Kevin discuss how to handle the hate. Also, Allstate's "Mayhem Sale," the use of "social" in job titles and the potential burnout of social media pros, the importance of customer experience over content, and the future of "above the fold" layouts on the web. Learn more about your ad choices. Visit megaphone.fm/adchoices