Travel Is Your Business

Customer experience and customer support in travel and hospitality… Brianne Kimmel, GTM (Growth, Marketing Strategy, Audience & Industry) at Zendesk (which builds software for better customer relationships, empowering organizations to improve customer engagement and better understand their customers) joins John Matson and Pavan Bahl in the MouthMedia Network studios powered by Sennheiser. End-to-end communication, being more human, and driving innovation Kimmel describes Zendesk as a software company which builds products to improve customer experience and customer support for companies like AirBnB, Expedia, etc. and end to end communication such as chatbots. Training representatives to speak more conversationally, humans to be more human, especially since most contacts are because of a problem and people expect a human response back. More conversational travel companies are driving innovation. OTAs feel responsible for customer experience, share info with providers. Data insights, Zendesk for startups, a