Visionary Life - Career| Inspired Living | Entrepreneurship

This week, I’m sitting down with Marc Gordon: a marketing expert, award winning keynote speaker & internationally recognized thought leader in the field of customer experience. And, I’m asking him about EACH of these 3 things!I wanted to know HOW he became a marketing expert, he shares tons of tips for those who aspire to speak on stages like he does, and he gives us the rundown of what’s required to manage your customers expectations and have a great customer experience inside of your business.We talk about:Customer ExperienceCustomers call you when they’re not delivering the experience they want - what are some of the side effects of not having a great customer experience?How did you become one of the world’s most respected thought leaders on customer experience,Products and services have become commodities that can be bought, sold and forgotten about. But the experience is what stays. Can you describe what a 10/10 experience might look like?How can we deal with upset customers or manage expectationsSpe