Cxotalk: Leadership, Innovation, Disruption

AI luminary and former Group CEO of Technology at Accenture, author Paul Daugherty, offers a hard-hitting take on enterprise AI and consumer-grade artificial intelligence on CXOTalk episode 895.He examines what's working, where companies stall with their AI transformation, and what new technology trends leaders should monitor. Peer into the future of AI and see the importance of responsible AI development.

How did Salesforce build a $200B company by declaring war on "software"? Branding expert Laura Ries (author of "Strategic Enemy") reveals why the world's best brands choose strategic enemies to dominate their markets.Laura explains the counterintuitive positioning strategy behind iconic brands like Tesla, Chick-fil-A, and White Claw. Learn why opposition creates clarity, how visual hammers make brands unforgettable, and why line extensions destroy established brands.KEY TOPICS:The strategic enemy frameworkVisual hammers that build brand memoryWhy line extensions fail (Bud Light case study)How to respond to market disruptorsPersonal branding for executives

In cybersecurity, identity has become the primary attack vector. We explore identity in CXOTalk 892, with the CEO of RSA Security, Rohit Ghai, who explains how stolen credentials, social engineering, and AI-enabled impersonation break defenses. And what boards, CISOs, and executives must do now.What you’ll learn:-- Why credential theft remains the #1 initial access vector and what “phishing resistant” MFA actually requires-- How attackers bypass MFA via help desk social engineering and voice impersonation, and how to stop it-- Managing identity across the joiner–mover–leaver lifecycle to close high-risk gaps-- The “assume breach” mindset: zero trust, least privilege, and blast radius reduction-- The CISO’s evolving mandate: business vs. technology, board communication, and risk quantification-- AI in cyber: sword, shield, and attack surface, and the changing economics of attack vs. defense-- Ransomware beyond backups: data theft, response playbooks, and legal/PR readinessWho should watch:Board members, CEOs,

Too often, AI breaks in the wild. Why? CXOTalk 890 dissects the adversarial economy with Steven C. Daffron (fintech private equity leader) and Anthony Scriffignano (distinguished data scientist), hosted by Michael Krigsman. Discover the challenges of **ai implementation** and the strategies needed to navigate the **future of work** in an AI-driven world. Stay informed with expert insights on CXOTalk. What you’ll learn:How AI enables and masks adversarial behaviorMisaligned incentives, data/model drift, and biasGovernance vs. regulation; resilient metrics and KPIsInvestor/CFO implications and talent/education needs 

Learn how a unified Zoho platform and centralized data reduce app sprawl, speed decisions, and improve customer experience. The discussion provides a practical playbook for leaders seeking fewer apps, stronger data integrity, and clear ROI.#Zoho #CXOTalk #TechLeadership #DataAnalytics #DigitalTransformation 

Is AI coming for your job? Boston Consulting Group's Global Lead for People and Organization, David Martin, reveals the truth about workforce disruption, survival strategies, reskilling, and the future of work.With only 20% of employees effectively using AI tools despite 80% expressing excitement, discover why adoption is failing and what leaders must do differently.

When AI systems hallucinate, run amok, or fail catastrophically, the consequences for enterprises can be devastating. In this must-watch CXOTalk episode, discover how to anticipate and prevent AI failures before they escalate into crises.Join host Michael Krigsman as he explores critical AI risk management strategies with two leading experts:• Lord Tim Clement-Jones - Member of the House of Lords, Co-Chair of UK Parliament's AI Group• Dr. David A. Bray - Chair of the Accelerator at Stimson Center, Former FCC CIOWhat you'll learn:✓ Why AI behaves unpredictably despite explicit programming✓ How to implement "pattern of life" monitoring for AI systems✓ The hidden dangers of anthropomorphizing AI✓ Essential board-level governance structures for AI deployment✓ Real-world AI failure examples and their business impact✓ Strategies for building appropriate skepticism while leveraging AI benefitsKey ideas include treating AI as "alien interactions" rather than human-like intelligence, the convergence of AI ri

Art Hu, Global CIO at Lenovo, shares proven strategies for implementing AI at scale in one of the world's largest technology companies. Learn how to navigate uncertainty, build organizational agility, and drive real business value from AI investments.In this episode, you'll learn:Why "no regret" AI investments beat waiting for perfect solutions • How to transform fear of job loss into workforce empowerment • The framework Lenovo uses to evaluate AI opportunities across every business function • Why pull-based learning environments outperform top-down AI mandates • How software engineers are expanding beyond code to become business architectsKey insights covered:✓ Agility as competitive advantage: Accept that AI technologies chosen today won't remain cutting-edge in six months. Build organizational agility instead of seeking guaranteed outcomes.✓ Reframe the AI conversation: AI automates specific tasks within jobs, not entire positions. Leaders must help teams decompose roles and reconstr

Zendesk CEO Tom Eggemeyer joins Michael Krigsman to discuss the impact of AI CX on customer expectations. They explore real-world lessons from the Zendesk AI journey, including what has worked and what hasn't. Learn how customer service is being reshaped by ChatGPT and artificial intelligence and machine learning.Key Topics Covered:The shift from traditional chatbots to reasoning AI agentsWhy Zendesk only gets paid when AI successfully resolves issuesHow AI is more accurate (and sometimes more empathetic) than humansThe surprising ways AI is changing customer service metricsReal-world examples of AI successes and failuresThe future of work in an AI-dominated landscape

What does it take to keep global financial markets stable during extreme volatility and AI-driven trading? Chris Isaacson, Chief Operating Officer of Cboe Global Markets, the world's largest options market exchange, reveals the high-stakes playbook for building resilient systems, people, and processes that handle over a trillion messages a day without failure.In CXOTalk episode 885, we go behind the scenes of one of the world's largest exchange operators to learn how they prepare for and manage market crises. Chris shares concrete strategies and the leadership mindset required to operate in an environment where nanoseconds and trillions of dollars are on the line.Topics Discussed:Building Holistic Resilience: The framework of "resilient people, processes, and platforms."Preparing for Volatility: The "2X rule" for engineering systems to handle extreme scenarios.Managing AI Risk: How to control AI-driven trading by focusing on effects, not intent.Leadership Under Fire: The critical i

The generative AI revolution has created an insatiable demand for efficient, powerful computing. How is a key industry leader like AMD navigating this critical inflection point?In CXOTalk episode 884, Michael Krigsman sits down with Mark Papermaster, CTO and Executive Vice President of AMD, to explore the future of AI infrastructure. Discover AMD's strategy for winning in the AI era, which hinges on a tight integration of hardware and software, a commitment to open ecosystems, and a relentless focus on energy efficiency.Mark shares invaluable insights for technology leaders on the rise of hybrid AI, the future of tailored language models, and the leadership practices required to foster innovation and agility in this fast-paced environment. ===+

AI expert Nate B. Jones joins Michael Krigsman on CXOTalk episode 883 to discuss prompting strategies and how they impact the performance of large language models (LLMs). Learn how to use ChatGPT to generate better results and understand the importance of AI prompt engineering. Discover effective methods to improve AI productivity using proper prompting techniques.

In episode 882 of CXOTalk, Michael Krigsman sits down with Kevin De Liban, founder of TechTonic Justice and former legal aid attorney, who reveals the shocking truth about AI's impact on vulnerable communities. De Liban shares how 92 million low-income Americans now have critical life decisions, such as healthcare, housing, employment, and government benefits, that are determined by algorithms that often fail catastrophically.Drawing from his groundbreaking 2016 legal victory in Arkansas, where he successfully challenged an algorithm that devastated the lives of disabled Medicaid recipients, De Liban exposes the myth of AI neutrality and demonstrates how these systems reflect the biases and incentives of their creators. He explains why self-regulation and "ethical AI" initiatives often fail when they conflict with business interests, and why effective regulation is crucial.What you'll learn: The real scale of AI harm affecting 92 million Americans Why AI systems aren't neutral decision-m

How do you transform a tech giant into an AI-first (or AI-native) organization? In CXOTalk episode 881, Cisco's President and Chief Product Officer, Jeetu Patel, reveals the blueprint for building AI-native companies in 2025.Discover why AI won't replace your job – but someone using AI better than you will. Learn how Cisco is revolutionizing its entire operation, from engineering to customer support, with artificial intelligence at the core.Key topics covered:Building an AI-first culture and overcoming employee resistanceManaging non-deterministic AI systems and security challengesThe global AI race and why speed matters more than perfectionAutonomous agents and the future of workEthical AI implementation across international bordersReal-world AI applications transforming enterprise operationsPatel shares candid insights about jailbreaking AI models, the importance of "market-in" thinking, and why he spends 2-3 hours nightly learning with AI. Plus, hear his perspective on global AI partnerships and why regula

AI strategist and TikTok commentator Nate B. Jones joins CXOTalk host Michael Krigsman to explain the high-stakes race among OpenAI, Google, Meta, and others to advance large language models. The discussion explores token economics, model specialization, and hands-on prompting skills every executive needs to translate AI progress into business results. Watch Episode 880 now and subscribe for weekly conversations with top tech leaders.

Join GoTo and CXOTalk for a deep dive into the world of AI and the virtual workforce. Learn about AI receptionists, agentic AI, and how AI agents dramatically improve customer service for small and mid-sized companies.Our guest is Damon Covey, General Manager of UCC at GoTo.Learn more at: www.goto.com

Join Andrew Wesbecher (Powered_By) and Michael Krigsman on CXOTalk episode 878 to discuss how AI agents can help small businesses succeed in 2025. Learn from industry experts and discover the benefits of using AI technology for your SMB to stay ahead of the competition!Learn more from www.poweredby.agency===================

Learn about the impact of AI in healthcare in CXOTalk episode 877 on AI in clinical trials. Discover how artificial intelligence is revolutionizing clinical trials and the potential benefits for the healthcare industry.AI promises faster, safer clinical trials and better patient experiences. Clario's EVP & Chief Information Technology & Product Officer, Jay Ferro, joins CXOTalk host Michael Krigsman to explain how his team unifies IT, product, data, security, and marketing under one roof, giving sponsors, sites, and patients a single, seamless platform. He outlines responsible AI governance with legal, medical, privacy, and security leaders. He shows how predictive tools speed recruitment, sharpen protocol design, cut dropout risk, and support image interpretation while physicians keep the final judgment.Watch to learn• How a unified tech-product structure cuts cost and removes friction• Steps for enterprise-wide AI oversight in a regulated environment• Real use cases for AI in recruitment, imagin

Join this deep dive into Agentic AI with Phil Fersht of HFS Research on CXOTalk episode #876. Learn about the future of AI and how it impacts business strategies.

How do top policymakers balance fostering technological advancement with necessary oversight? Join Michael Krigsman as he speaks with Lord Chris Holmes and Lord Tim Clement-Jones, members of the UK House of Lords, for a deep dive into the critical intersection of technology policy, innovation, and public trust.In this conversation, explore:-- The drive for "right-sized" AI regulation that supports innovators, businesses, and citizens.-- Strategies for effective AI governance principles: transparency, accountability, and interoperability.-- The importance of international collaboration and standards in a global tech ecosystem.-- Protecting intellectual property and creators' rights in the age of AI training data.-- Managing the risks associated with automated decision-making in both public and private sectors.-- The push for legal clarity around digital assets, tokenization, and open finance initiatives.-- Building and maintaining public trust as new technologies become more integrated into socie