Cxotalk: Leadership, Innovation, Disruption

What is the link between innovation and customer experience? Industry analyst and CXOTalk host, Michael Krigsman, explores this topic with the Global Chief Innovation Officer at EY.Jeff Wong is responsible for Innovation at EY, where his role is to challenge everything, from the way EY operates internally to how it delivers services to its clients.

How can the government innovate at scale while remaining agile and cost-effective? CXOTalk host, Michael Krigsman, speaks with two prominent leaders to explore this important question.Mr. Jim Geurts was sworn in as Assistant Secretary of the Navy for Research, Development & Acquisition (ASN (RD&A)), following his confirmation by the Senate November 2017. Dr. David A. Bray was named one of the top "24 Americans Who Are Changing the World" under 40 by Business Insider in 2016. He was also named a Young Global Leader by the World Economic Forum for 2016-2021.

How do AI, blockchain, trust, and "smart machines" intersect? For this exciting episode of CXOTalk, industry analyst, Michael Krigsman, speaks with serial entrepreneur and inventor Peter Voss.Peter started out in electronics engineering, but quickly moved into software. After developing a comprehensive ERP software package, Peter took his first software company from a zero to 400-person IPO in seven years.

Data science has useful applications in financial services and the entertainment industry. Matthew Marolda, Chief Analytics Officer at Legendary Entertainment, and Dr. Anthony Scriffignano, Chief Data Scientist at Dun & Bradstreet, tell CXOTalk about the core techniques of data science, its common elements across industries, and lessons to be learned.

IBM Global Business Services is one of the largest business and technology consulting firms in the world; their reach touches organizations across many industries undergoing digital transformation. In this episode, CXOTalk host and industry analyst, Michael Krigsman, speaks with Mark Foster, the head of IBM Global Business Services.

Otis Elevator was founded in 1853 and has revenue of $12 billion. CXOTalk host, Michael Krigsman, speaks the Chief Information of Otis, Marcus Galafassi, about the modern technology shaping this well-known brand.Marcus Galafassi was appointed Vice President, Information Technology & Chief Information Officer for Otis in 2015. In this role, Marcus is responsible for the strategic direction and execution of Otis’ worldwide IT operations.

What is business transformation? Arthur Hu, CIO for Lenovo Group, speaks with CXOTalk about embedding technology in businesses, shadow IT, and managing the balance of high uncertainty and high likelihood of change.As the Chief Information Officer for Lenovo Group, Hu is responsible for the overall delivery of information services, digital technology, and business transformation.

How does a company like Pinterest ensure that site viewers, brands, sponsors, and "pinners" have a great experience? Michael Krigsman, industry analyst and host of CXOTalk, speaks with Dutta Satadip, the Head of Global Customer Operations at Pinterest, about customer success.Dutta is responsible for building a scalable customer success organization that drives customer lifetime value through operations. Prior to Pinterest, he was the Director of Customer Success for the Americas region at Google.

Although women are gaining ground in information technology, the Chief Information Officer role in IT is still a male-dominated position. For this special episode of CXOTalk industry analyst, Michael Krigsman, speaks with two experienced IT leaders. The conversation explores Deloitte's recent report on female leaders in technology and gender diversity.

How does Facebook really work and what are the social network’s implications for business executives? BlitzMetrics’ Logan Young and Dennis Yu tell CXOTalk about the “inner secrets” of Facebook, and why it was the tool of choice for Russians attempting to interfere in the 2016 U.S. election.

Chief Information Officers today face a variety of complex strategic challenges that go far beyond technology into managing business disruption and change. On this episode of CXOTalk, industry analyst, Michael Krigsman, speaks with a three-time CIO and author to explore essential topics that are important for every CIO to consider.Isaac Sacolick is a successful CIO who has led digital transformation, product development, innovation, agile management, and data science programs in multiple organizations.

What's going today in enterprise software and cloud computing? Two members of the Enterprise Irregulars, an elite group of enterprise software analysts and executives, share their thoughts on the state of enterprise applications and cloud today.Dave Kellogg is an experienced enterprise software executive, angel investor, board member, advisor, thought leader, and blogger. David Dobrin has been working in enterprise applications for over 20 years, sometimes in development at software companies, sometimes as an analyst.

There are opportunities for innovation in healthcare, but how can hospitals and doctors balance patient focus against economic considerations? Dr. Rasu B. Shrestha, chief innovation officer at the University of Pittsburgh Medical Center, tells CXOTalk why we need digital transformation in healthcare, how to commercialize innovation, and the complexities behind delivering high-quality patient treatment outcomes.

What is the future of enterprise marketing and the CMO role? Diana O’Brien, CMO at Deloitte, tells CXOTalk about changes in how large organizations approach marketing today, special challenges in marketing services, and trends like personalization.O’Brien is Chief Marketing Officer for Deloitte’s US and global organization, leading the network’s marketing function to drive growth, build world-class creative and analytics capabilities, and champion the voice of the customer.

What is the optimal role for a CIO today and how can they add value to organizations? Isaac Sacolick tells CXOTalk about his years of experience as a Chief Information Officer, offering advice and insight for future CIOs and where they should innovate today.

How is the retail industry changing? Dana Randall, head of innovation at Tapestry, speaks with CXOTalk and guest co-host Brian Solis about digital transformation in retail businesses. The company, which includes the brands Coach and Kate Spade, is rethinking traditional sales and adapting to shifts in social, cultural, technology and consumer expectations.

Technologies such as virtual reality and distance medicine are changing healthcare delivery and medical education. Industry analyst, Michael Krigsman, speaks with a medical technology and innovation pioneer on this special episode of CXOTalk.Professor Shafi Ahmed is a multi award winning surgeon, teacher, futurist, innovator, entrepreneur and an evangelist in augmented and virtual reality. He is a 3x TEDx and an international keynote speaker and is a faculty at Singularity University.

Technology innovation is driving change and transformation in retail. On this episode, CXOTalk host Michael Krigsman talks with Scott Emmons, founder and head of the Innovation Lab at major retailer Neiman Marcus. Top digital transformation analyst and expert, Brian Solis, is guest co-host on this show.

How is the insurance industry changing? Dr. Alexander Bockelmann, Group CIO, Chief Digital Officer, and Board Member of UNIQA, shares with CXOTalk about digital transformation in a large company, including phases of innovation and opportunities and challenges in a digital organization.

Aaron Levie, CEO and “Chief Magician” at Box, tells CXOTalk about digital transformation in cloud computing and the impact of technology on the enterprise. What do customers want? And how does the public company maintain its pace of innovation from its startup days?Levie is chief executive officer, co-founder, and chairman at Box, which he launched in 2005 with CFO and co-founder Dylan Smith as a file-sharing and cloud content management service.